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Business Profile

Clinic

Texas Tech Physicians of Lubbock
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Texas Tech Physicians of Lubbock's headquarters and its corporate-owned locations. To view all corporate locations, see

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Texas Tech Physicians of Lubbock has 3 locations, listed below.

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    • Texas Tech Physicians of Lubbock

      3601 4th St Stop 8105 Lubbock, TX 79430-0001

      BBB accredited business seal

    • Texas Tech Physicians of Lubbock

      PO Box 5865 Lubbock, TX 79408-5865

      BBB accredited business seal

    • Texas Tech Physicians of Lubbock

      3601 4th St Lubbock, TX 79430-0002

      BBB accredited business seal

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/12/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my daughter in November of 2022 and have had issues with them not billing through insurance first. And then the insurance rejecting it because it wasnt filed properly for their system. I received two bills both of which were incorrect. I reached out to their billing department on multiple occasions asking for a corrected bill after its been processed through insurance. They never sent me an updated bill and I told them I wasnt going to pay the bill until I received a corrected statement. They then sent this account to collections without sending me an update bill. *** tried to reach out and get this resolved directly with them and have not received a response

      Business Response

      Date: 03/21/2024

      Based upon your discussion with a Billing Manager at Texas Tech Physicians on 03/14, your concerns related to collections and credit reporting have been addressed and additional explanation has been provided regarding transactions and billing on your account. Please feel free to contact our Billing Manager at the email and phone number previously provided should you have any additional questions or concerns. Thank you for communicating your concerns as we appreciate any opportunity to improve the patient experience at Texas Tech Physicians. 

    Texas Tech Physicians of Lubbock is BBB Accredited.

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