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Business Profile

Convenience Store

Stripes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

This profile includes complaints for Stripes's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Stripes has 20 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Stripes

      3513 50th St Lubbock, TX 79413-4003

    • Stripes

      1611 19th St. Lubbock, TX 79401

    • Stripes

      1818 Avenue A Lubbock, TX 79401

    • Stripes

      3401 Clovis Rd Lubbock, TX 79415

    • Stripes

      13001 Hwy 87 Lubbock, TX 79412

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/15/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This gas station marker showed diesel at **** a gallon, and the store charged a higher price of **** a gallon. I have uploaded a picture of proof that The store scammed me for extra money. Their sign stated cash price was cheaper than paying with credit. I am requesting the extra money back from the additional charge. I was only supposed to be charged **** which is $1.26 per gallon over, times that by ****** gallons for a total refun in the amount of $90.48312

    • Initial Complaint

      Date:06/23/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were buying gas there, we tried twice and not able to get gas. We look at our bank account and see they charged us 300 dollars. 150 per transaction. I called the store and they said per store policy that we cannot get a refund for 2 days!!! How is this not theft. If I walked out of their store with 300 dollars I would go to jail whether I returned it or not!!!

    Stripes is NOT a BBB Accredited Business.

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