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Business Profile

Cryotherapy

Restore Hyper Wellness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cryotherapy.

Complaints

This profile includes complaints for Restore Hyper Wellness's headquarters and its corporate-owned locations. To view all corporate locations, see

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Restore Hyper Wellness has 2 locations, listed below.

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    • Restore Hyper Wellness

      7604 Milwaukee Ave Lubbock, TX 79424-1397

    • Restore Hyper Wellness

      7604 Milwaukee Ave #300 Lubbock, TX 79424

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a membership here. Several months later, I went to the store to cancel, as per the membership agreement. The associate told me to send an email giving notice to cancel in writing, per the membership agreement (see standard form of cancellation notice in membership agreement). I did so. I sent another email again about one month later. I was assured that they would in fact cancel, per the agreement. Many months later, I saw that I was still being charged even after three times I gave my cancellation notice (one in person, two in writing).Recently, I have exchanged nearly 15 emails with the manager and owner about why charges continued. First, the manager said she was only recently hired, but that staff are trained correctly. Then, she asked for email evidence of a written notice, which I provided. Then she stated that I should have communicated more frequently or somehow gotten a confirmation of my cancellation (neither are in the agreement), and then, the owner claims to have no documentation of these written notices to cancel. In other words, they claim to have no record of my written notices via *email* to their company email address! Then they state that actually a form is now required to cancel and they have no documentation of that, either. This sort of difficulty to cancel a service and denial of all documentation is rather underhanded. Whats to keep Restore from claiming that they received someone's written notice or form? Are we expected to send certified letters with confirmation now to cancel subscriptions? As memberships require someone to physically visit the store, couldn't Restore just deny that someone ever came?Once a consumer has canceled their membership per the company's terms, it is the responsibility of the *business* to process it correctly!I have tried to privately resolve this, but have just been told that they have no paper trail and have no written cancellation -- even though I provided it multiple times.

    Restore Hyper Wellness is NOT a BBB Accredited Business.

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