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Business Profile

Hospital

Covenant Health System

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Covenant Health System's headquarters and its corporate-owned locations. To view all corporate locations, see

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Covenant Health System has 35 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to file a complaint against the office of ************************************* of ******* **. The address is *****************************************. They are a privately owned office with the office manager being the doctors wife ********************. My first appointment was November 15th when i was given a sample of a continues glucose monitor that lasts 10 days and a prescription. It took over a week and several phone called to get the prior authorization acknowledged by the office and a month for them to send the paper work to my insurance company. In that process the lady at the front desk lied several times about it being done wouldn&#**;t pass my phone messages along, and was rude. The prior authorization didn&#**;t have enough information so I had to have my insurance company send an appeal. They did and twice and the office kept say they didn&#**;t have it. I returned for a follow-up and it was in my chart. I had also left 3 messages for the nurse to ask the Dr. about a different prescription that my insurance might cover and all my messages were sitting up front at the desk when I signed in. She never even gave them to anyone. Two weeks later and I am still waiting for the Dr. and staff to send in the paperwork I need to get the prescription. When I call they hang up on me and my husband. They are rude and they lie and say no nurses are working today. Everyday for 2week. This is patient neglect. ******************* Sent from ******************* ********************

    • Initial Complaint

      Date:04/28/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I overpaid my deductible and the hospital is keeping my money and not refunding it to me. They sent a message that a check was generated 4/6/22. I told them last week I still hadnt got it. Now they are telling me it could be coming from **************** and thats why its taking so long. They are trying to s**** me.

      Business Response

      Date: 05/10/2023

      Dear ****,

      We sincerely apologize to our patient for the delay in the receipt of their refund check. Our patient did notify ** by phone on May 8,2023 that he had received the check and we thank them for this update.

      Please let me know if you need anything else.

      Sincerely,

      *********************

      Customer Experience Manager

      Providence St ****** Health/Covenant Health

       

       

    Covenant Health System is NOT a BBB Accredited Business.

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