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Business Profile

Motorcycle Driving School

Saddle-Up Motorcycle Training

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Driving School.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid saddle Up in Lubbock Tx $275 last fall for my sons motorcycle training but then had to postpone due to last minute change in his schedule which could not be avoided. I called and left messages at the time and never heard back. When I followed up a few months later once again I did not hear back. Finally after trying again, the owner basically told me to bad, we are keeping the money. I tried to offer solutions even having him keeping half the money and re scheduling at a time that works for him but he said no. I have run a business for 22 years and go out of my way to work with my clients and retain them Art lock, the owner showed me he could care less about my business and has no business ethics. I am more than happy to work out a solution mostly in his favor. I dont know how much more I can be understanding from my end. If he chooses to stay hard on this very easy situation to fix then I highly suggest you warn future patrons about this firms ways. I am weighing other options but hoping you can bring some understanding and moral thinking to this man. No reason for his attitude and basically stealing my money.

Saddle-Up Motorcycle Training is NOT a BBB Accredited Business.

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