Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began experiencing issues with getting Maintenace request addressed. I am a tenant, renting the property at ****************. There are significant electrical issues that have prevented two rooms in this apartment from working properly. When the issue first began, I simply called the property manager and put in a work order. Once contractors showed up to address my complaint, he replied I must leave the breaker off and ran my refrigerator and air conditioning unit. Despite the fire risk I was advised to just be watchful and only run one appliance at a time. The following week an electrician showed up at 7pm to fix electrical issues, shortly after arriving he stated it was getting dark so he would have to come back at a later date. The electrician did manage to pull my outlets away from wall and cut wires before leaving to only leave holes exposed were there once electrical outlets. After getting no response from business and property manager, I reached out to LHA in an attempt to expedite my maintenance concerns. I am on housing, my case manager simply told me I needed evidence for them to intervene, as they said my landlord stated there was no maintenance request submitted. As advised, I started to collect evidence of submitted maintenance request as well as concerning photos related to electrical issues. I have also reached out to open door survivor housing to help communicate and they to have been unsuccessful in advocating for me.

  Business Response

  Date: 08/23/2023

  *************** is a resident of the property at **************************** came to us through the Open Door Survivor Housing Assistance Program, who houses individual in each of the other units there in that same building. The electrical issues which *************** in concerned with are being addressed directly by Open Door and their electrical contractor. They are in charge of making the necessary repairs and the timeline to do so, we have just given them the permissions needed to do so. While they have started on the repairs, they have not yet completed them throughout the property.

  Our communication has been with the Supervisor with Open Door and the Case Manager at ************************** which is what they prefer. There are open work orders, however, they only pertain to the electrical issues which are being fixed through Open Door. We have made Open Door aware of ***************' complaints. Although we do manage the building there, Open Door essentially manages the residents there and is our point of contact.