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Business Profile

Solar Energy Equipment

Smart Energy Solutions LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/2023 *** has failed to returns calls or messages regarding failed dolor pool pump and solar mini splits in our contract. The pool pump mini splits had to be removed due to constant failure. I now have 12 panels on my roof that serve no purpose. He was suppose to connect those to the solar system and has not returned our calls.

    Business Response

    Date: 02/11/2025

    Yes 

    That is correct we have to and will take care of the problem. Our company has gone through a tough last few months and has barley kept our doors open. I dd try and call as well as txt as you can see with attachment. The only number provided is the **********. In the last txt I was trying to set up a time so we can get a plan to tie in the panels. If ***** will give me a call ********** we can set up time.

    Customer Answer

    Date: 02/20/2025

    I spoke with ***. He stated they would come out on Monday/Tuesday. ****************). They never showed up or communicated. I sent him a texted on 02/19/24. No response. I sent him another message on 02/202/24 and have not received a response. 

    Customer Answer

    Date: 02/20/2025

    I spoke with ***. He stated they would come out on Monday/Tuesday. ****************). They never showed up or communicated. I sent him a texted on 02/19/24. No response. I sent him another message on 02/202/24 and have not received a response. 

    Customer Answer

    Date: 02/25/2025

    I am rejecting this response because:   I spoke with ***. He stated they would come out on Monday/Tuesday. ****************). They never showed up or communicated. I sent him a texted on 02/19/24. No response. I sent him another message on 02/202/24 and have not received a response. 

    Business Response

    Date: 02/26/2025

    I had left a message with ******* and ***** messages that we would not be out at those times. I have also left them a response on text as you can see from photos. It seems this is the only way to communicate with them. I know they live in a Canyon so could be the response problem. Here is my Email *********************************************************** may be the best way to respond. I had explained to ******* that our company is in very hard times and as soon as we can take care of the issue we will. In the voice mail I left on ***** phone had mentioned we are finishing a project this week since it was like 10 last week and will get a time next week to get a plain on solving this. 

     

Smart Energy Solutions LLC is NOT a BBB Accredited Business.

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