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Business Profile

Funeral Director

Gipson Funeral Home

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Funeral Director.

Complaints

This profile includes complaints for Gipson Funeral Home's headquarters and its corporate-owned locations. To view all corporate locations, see

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Gipson Funeral Home has 2 locations, listed below.

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    • Gipson Funeral Home

      1515 S. Chestnut Lufkin, TX 75901

    • Gipson Funeral Home

      PO Box 1607 Lufkin, TX 75902-1607

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/12/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been attempting to get date of death plates on my parents marker since August 2020. Upon my fathers death in August 2020, I paid for date plates for both he and my mother. The check cleared my bank almost immediately! Since that time, I have called and went to Garden of *************** , as well as Gipson office, multiple times. Each time I am told that ***** will call me back. My last contact was yesterday. After being put off once again, I asked for a refund so I can take my business elsewhere. Once again, I am waiting on a call back that will more than likely never come. This is ridiculous! A grieving family should not have to deal with such callus treatment!

    • Initial Complaint

      Date:04/24/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our mother passed away August 16,2021 and interred in the mausoleum one week later. Her service was prepaid in ****. Her crypt still has no identifying information after almost 2 years. We have made numerous trips to the office at Garden of Memories cemetary and spoken to many people who always have some excuse to offer. Our only recourse will be legal action should this not be corrected within the next week. We have been beyond patient.

      Business Response

      Date: 03/07/2024

      In regards to the below complaint, we addressed this issue with ***************** directly in the summer of 2023. Please close the finding on your end.

      Customer Answer

      Date: 03/08/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  However, it should not have taken two years to get resolution. 

      Regards,

      *********************

    Gipson Funeral Home is NOT a BBB Accredited Business.

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