Complaints
This profile includes complaints for NewPath Therapy & Wellness LLP's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep getting charged for visits not made. I have also been charged for canceled visits when I have the confirmation email for canceling. The business has been contacted serval times and either state they have to look into (with no return call) or state that their policy has changed. I was also charged for a missed visit with a therapist that was no longer an employee at the time of the charge. My total is now at $160 dollars and I would like it removed from my account.
Business Response
Date: 11/04/2022
Good Morning ***
Due to confidentiality, I cannot confirm or deny that this person is a client with our practice. However, if this person is indeed a client, I can say that they are welcome to contact our office and complete a release of information for us to speak to you about their case. This is the protocol for our practice in situations like this. Thank you for reaching out.
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