Complaints
Customer Complaints Summary
- 10 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 9, 2025, I purchased a Beaglebone Black *** for $76.25. Upon inspection, I discovered several quality issues with the product. The board exhibits multiple soldering defects on its back side, including inconsistent soldering on the upper left corner button/switch, poor solder quality on the bottom left pin connections, and defective soldering on the right side pin connections. Furthermore, the board is covered with excessive flux residue and soldering oil, which is completely unacceptable for a new product. I have attempted to resolve this issue with the company, but they have been unresponsive to my communications and have refused to provide a replacement for this clearly defective merchandise. Despite paying for a fully functional product, I received an item with significant manufacturing flaws that compromise its reliability and usability.
Business Response
Date: 06/17/2025
We have maintained communication with the customer and tried to contact via telephone, leaving a voice message on June 17th, as we were awaiting approval from the manufacturer to initiate the item return process.
In the interim, we have taken the initiative to process a refund for the discontinued item and have replaced it with a comparable alternative.Initial Complaint
Date:04/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
April 17. this company attempted to charge my debit card for $940.15. It was declined because I have never made a purchase from this company. Then again this past Friday, April 26 another attempt to charge my debit card $609.97 was made. Again it was declined because I have never made purchase from this company. This MUST STOP BEFORE IT HAPPENS AGAIN! Not sure what to do!Business Response
Date: 05/10/2024
This matter has been escalated to the appropriate team, and the customer will be contacted to provide resolution.Initial Complaint
Date:02/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged with over a dozen transactions with this company's name of varying amounts on my debit card, stealing the $1,500 had in my checking account and claiming that I owe another ***** on top of this. This company is headquartered in *****; I live in ****. I don't buy anything online except on Amazon. This was my rent money. Somebody using this company's name, or the company itself has robbed me of that money. I want every ***** refunded immediatelyBusiness Response
Date: 02/27/2024
We are truly sorry to hear about these concerns. We are escalating the issue and the customer's contact information to the team best equipped to resolve these concerns. The customer can expect to hear from us soon.Initial Complaint
Date:02/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
6 Months of processing just to say they don't accept credit cards. They cancel your transactions then require you to do wire transfers.Business Response
Date: 02/26/2024
We apologize for the experience. Unfortunately, we will not be able to process this order with the requested credit card terms. Should the customer still have a need, PayPal is an available payment method for orders placed through our website, www.mouser.com.Initial Complaint
Date:01/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
************************* have sent Mouser Electronics screenshots of credit card statement showing payment, *** tracking confirmation, etc.. I feel that Mouser has intentionally created this issue, and its resulted in my having to spend an inordinate amount of time attempting to reach a resolution that Mouser apparently wishes to ignore. I would request BBB intervene on my behalf, as I have exhausted every avenue to achieve resolution through Mouser's customer service options. Attached is a screenshot of my credit card statement with the Mouser Electronics payment showing on Aug 21, 2023 and *** delivery of returned duplicate order.The irony in this is that Mouser shipped the duplicate order to me as a professional courtesy at no charge. When I received the original order back from the incorrect delivery address, I requested Mouser to issue a return label. No good deed goes unpunished by this company I suspect. I was doing what I considered the honest and correct thing, return the second order. I assume that is the problem.Initial Complaint
Date:10/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We order 120 pcs of fans (P/N 978-9GA0612P1H03 ) from Mouser Electronics on 8/3/23, and received them about a week later. Upon income testing, we found 80 pcs were defective and requested to return them. Mouser promptly provided the return shipping label and we shipped the 80 defective parts back. All parts were in the original package and the only thing we did was powering them up to check the ***** level. The tracking # was 1Z7759459048201813 and the return was delivered to Mouser on 9/18/23. Mouser has not committed to refunding us dispite our repeated inquiries. Now that they have received the return for over a month, and they are not responding to our threat of filing complaints agiant them with BBB and other government agencies.Business Response
Date: 10/31/2023
Our sincerest apologies for the delay in response.
A voice message was left for our customer on October 30th. A full refund has been applied. We are currently waiting on a response from the manufacturer regarding the defective product. As soon as we have received a response, we will be in contact.Initial Complaint
Date:10/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Found a pending fraudulent charge on my credit card. Called Mouser the same day to report and the company still went ahead with the charge even though I asked them not to charge my credit card or ship out any products. Called again a week later and nothing was done.Business Response
Date: 10/20/2023
We are truly sorry that the customer's request was not resolved at the time of the original request. Our team is working to resolve the issue. Additional contact with the consumer is needed, so a member of our Customer Accounts team is reaching out using the contact information that was provided. If the consumer has not heard from Mouser, he can reach out to us directly.
***********************, Customer Accounts Manager
************ | *****************************************************************, Service Excellence Director
************ | ***************************************Initial Complaint
Date:07/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Got fired from the job June 14th asked multiple times if I was supposed to get a last paycheck have not gotten back to me asked multiple still havent heard anythingBusiness Response
Date: 07/10/2023
This complaint came from a previous employee rather than one of our customers. The concerns were escalated to our *************************** and our Service Excellence Team received confirmation that the former employee received the outstanding pay. If there are additional concerns, it is recommended that *************** be contacted.Initial Complaint
Date:01/11/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************stors, so most likely they were produced to be sold as FETs, and then (by mistake or on purpose ) labeled as 'TIP2955'.I contacted Mouser's customer support, and they refused to replace these transistors.I regularly place dozens of orders with Mouser every year, and this is first time I received fake goods.This is very common when buying this stuff from ***** but Mouser used to be rock solid, and I'm very disappointed with this situation.As far I know, selling fake products, especially so visibly fake, is not legal in this country, and I request a resolution to this problem.Business Response
Date: 01/13/2023
We are truly sorry to hear of this experience. We take these concerns very seriously, and we are investigating what caused the discrepancy. We have reached out to the customer to apologize for the service received, to let him know that we are researching the issue, and that a refund will be issued for the incorrect merchandise. The customer can contact *****************, Service Excellence Manager, at ********************************** or ************.
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