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Business Profile

Online Retailer

Phoenix Custom Buildings

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After several months or research we agreed to purchase a barn through Putem Up Structures on September 14th. During the final stages of planning and quotes I was informed by Putem up that if my structure was 12 feet tall or shorter I would not need plans or permits from my County. This would save us over four thousand dollars on the cost of the barn. With this information we redisinged the barn to fit those specs. We paid a down payment of over 2 thousand dollars at that time. We then started site preparation for the project totaling over ten thousand dollars. Three weeks later we had yet to be contacted by the anyone about the project moving forward. On the paperwork provided by Putem Up Structures it was clear that Coast to Coast would be actually building the barn. I contacted Coast to Coast October 4th. They informed me that PutEm Up had not submitted any paperwork for our build. After some back and forth between Coast to Coast myself and Putem Up the paperwork was finally submitted. The next day I was informed by Coast to Coast that several errors were made on the quote for our build. I contacted ******* the owner of Putem Up and he assured me that he would take care of and personally pay for the difference in pricing. A week later I received an email from Coast to Coast stating the project was excepted, but no mention of the pricing being rectified. Because of the previous errrors by Putem Up I went to my local planning department and inquired about permitting. They informed me that the information given to me by Putem Up was a complete lie. Regardless of wall height I would need site specific engineered plans to get permits. I contacted ******* about the issue and he told me on three separate occasions he would fix the issue. He now has cut off all communication. Calls, texts and emails all go unanswered. Coast to Coast has also attempted to contact him with no response. Now our project is dead in the water, and ******* has essentially stolen from my family.

  • Initial Complaint

    Date:11/12/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Won't return phone calls or answer as to when we will get our building delivered and installed. ******* was quick to take our order and deposit but after that communication has been infrequent if any to answer our questions about our order

    Business Response

    Date: 12/14/2024

    Customer is due to be installed with their building today. 12/14/24

  • Initial Complaint

    Date:09/05/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Originally the order was placed on July 25th, 2024 I paid $1,625.32. We were told we would have the building within 3 to 4 weeks after they received the payment. We did not receive no communication from them. When we reached out to them they won't call us back and have reached out numerous times.It was for a ****** ft walls building. We try to call him and goes to voice mail and no return calls.

    Business Response

    Date: 09/05/2024

    We have reached out to the manufacture and the customer should be getting a call in the next 24hours Please have customer reach back out to you as soon as this happens.

    Customer Answer

    Date: 09/06/2024

    I have reviewed the business response and accept this resolution. I have since gotten a phone call about the structure but didn't want to send us any blue prints or anything about building, until after we received the permit. We have received the permit and have it on hand. THANK YOU  

     

    *********************

     

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