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Business Profile

Ambulance Services

MedCare EMS
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A bunch of collections from med care ems inc started popping up on my credit report a while back. I haven't had or required any medical services on the dates shown on collection reports. There was a time a few years back where I had multiple hospital visits, but those visits were covered by my insurance and those dates do not match the ones on collection report either. These collections have been affecting my credit negatively and just keep renewing which brings my credit down more.

  • Initial Complaint

    Date:10/21/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last November 24, 2021 , while I was biking , a truck failed to yield in an intersection caused me to hit the right side of truck bed. I fell to the pavement and people who saw me hit the ground called the police and ambulance. After 5 minutes the police came and started his investigation, almost the same time an ambulance came , the EMT asked me if I needed help, I replied “ No, I am alright. After a while the EMT asked me to sign a form that I refused medical treatment, So, I did sign the form in front of the police officer. After the police finished his investigation, He gave me a police calling card with the case number and told me if I wanted a police report just proceed to the police station. Then I continue biking heading home.
    On January 2022, I started receiving a medical bill from MEDCARE EMS INC. for $695.00 for the November 24; 2021 incidence. I just ignored the bill because I know this is a fraud. This month of October , I received a bill from a collection agency . So , I went to the police station to get a police report. It’s clearly stated in the top second page that I refused medical treatment. Their were no medical service done on that day.
    I hope this police report will clear me from this billing fraud , Thank you and I hope your office can help me clear everything up.

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