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Business Profile

Batteries

Batteries Plus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Batteries.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a mobile phone screen repaired at location 1980 N Central Expy ******** Tx.on 07/21/2024 for my daughter.She placed her schoolbooks on top of the phone after the service was done. The phone was in the phone case. The following day while texting on the phone the screen turned green and completely black. I returned to the store on 08/02/24 to explain the issue. The tech had to use a flashlight to show me a small crack line in the screen as he stated was the reason. I paid $163.00 on 07/21/24 for the 1st repair. The tech stated I need to purchase a new screen again less then 2 weeks later. After I inspected the replacement screen, I noticed the screen glass is extremely thinner than the original glass. I do not feel the screen I purchased was durable and of good quality. I do not feel the screen was installed correctly. If the screen was damaged due to the line, he needed a flashlight to show, there would have been a colorful line remailing on the screen. That's not the case, the entire screen is ******** Daughter needs her phone for ******************* I was told the store is a franchise therefore I need to wait for the owner to contact me!

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