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Business Profile

Honey

Nature Nate's Honey Co.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/07/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 27 2024 i contacted Nature Nate's about a problem with one of their products. I explained that on August 8, 2024 i purchased a 16oz 100% pure organic raw unfiltered honey. A few days after i prepared my 3 kids breakfast. When they used this honey over their prepared foods it was a complete water form which spoiled the kids entire breakfast alone with the other breakfast food items which was prepared. I explained that i was a single parent and with the high price of grocery i can no longer afford to ignore these types of losses. Not only did i loose with their poor quality product ,their were other food items wasted due to the use of this product. My kids have stated that they will never eat anything else with this company's name listed. Due to their experience and misfortune I stated to the company that i absolutely didn't want any Coupons nor gift cards. I need my money i paid for this overrated product to purchase my kids something they will enjoy and want to eat. After i emailed all the info they ask for they continue to tell me they are sending coupons which is still a waste of my household money because no one will eat this coupon product they want to send. Therefore, I'm contacting the BBB in hopes that you can help me get some of my money loss from this company. I only ask them for what i paid for their overrated product. This was the first time we tried this product, due to the brand we wanted was sold out.

    Business Response

    Date: 01/13/2025

    We take food safety seriously and appreciate ****** for reaching out to us regarding her concerns.

    Nates 100% Pure, Raw & Unfiltered Honey is not watered down and does not have any additives, such as rice or corn syrup.We work with industry-leading, third-party labs to test and validate our honey for purity, as well as a clean read of pesticides and antibiotics.

    After gathering product details from her, our ***************** team tested the retention sample and verified that the honey was found to be within our strict standards and processes, which are available at ********************************************************.

    On the day ****** provided product details, we also mailed her a coupon redeemable for a 32-oz bottle of Nates honey. Nature Nates Customer Care

    Customer Answer

    Date: 01/14/2025

    I have asked this  company to refund my money i paid for this product to be refunded No coupons.  My family don't want any more of this product due to their experience. Anyways we have other ways to make sure grocery store customers  matter.

    Customer Answer

    Date: 01/16/2025

    I am rejecting this response because:  I have asked this  company to refund my money i paid for this product to be refunded No coupons.  My family don't want any more of this product due to their experience. Anyways we have other ways to make sure grocery store customers  matter. 

Nature Nate's Honey Co. is NOT a BBB Accredited Business.

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