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Business Profile

Lawn and Garden

Rodeo Lawn Care

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/24/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid them ~$1200 to fix drainage issue in April 2023. They improperly installed drains that did not channel the water. The back yard remains flooded after a rain. Calling/texting over the past year gets various dodge responses - cant do any thing for 2-3 weeks, need to see it when its raining, you are at the top of the list, someone will be there this week (6/15-6/21, no one showed up). Nothing happens. They have started complaining that I did something to their installation - told this to my neighbor.Its been over a year and this needs to be fixed. BBB is my first step before going to Small Claims Court.

    Business Response

    Date: 06/24/2024

    We have responded to every message the customer has sent us and offered a solution.  At this point I know that whatever we do will be unsatisfactory and he will continue to make threats of small claims and reviews. 

    if a customer were to call me with this minor issue our charge would be $225 to make the minor adjustments.  Im happy to send a check for $225 asap for the customer to find a company he trusts to make the adjustment.  If it ends up costing less he can keep the remainder.  

    Customer Answer

    Date: 07/02/2024

    As stated before, communications have been- it will be 2 to 3 weeks.  Never a fixed date and time.

    Rodeo stated that if he had a customer with this problem it would cost $225.  He did and this was the first time I was informed of any additional cost to a failed installation.

    That being said, I will accept Rodeos offer of a $225 payment to settle and separate us from doing further business.  I will hold them to the payment and refile if it is not received.

    Customer Answer

    Date: 07/02/2024

    I have reviewed the business response and accept this resolution. As stated before, communications have been- it will be 2 to 3 weeks.  Never a fixed date and time.

    Rodeo stated that if he had a customer with this problem it would cost $225.  He did and this was the first time I was informed of any additional cost to a failed installation.

    That being said, I will accept Rodeos offer of a $225 payment to settle and separate us from doing further business.  I will hold them to the payment and refile if it is not received.

Rodeo Lawn Care is NOT a BBB Accredited Business.

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