Reviews

Review Details

• Review fromChris M

  Date: 02/21/2025

  1 star
  A very shady buying experience at Bob Tomes Ford, watch out for the HIDDEN fees. It's 100% a bait and switch deal. First they offer the *** "discount" of over 8k at the vehicle I was looking at. Then to add in around 4k of "add-ons" that you can't get out of. Window tinting, a bed liner and the biggest scam of all the paint protection plan, basically a huge up-charge on clear coating. This is a scam and the State of Texas should be looking into this business. Read the other reviews, it's the same thing across the board. SHADY business model, too bad they don't stick to their word.

  Bob Tomes Ford, Inc.

  Date: 02/24/2025

  *****, we appreciate you bringing your concerns to our attention. To clarify, we do pre-load certain items on our vehicles based on what our customers most frequently request, such as window tinting, bed liners, and paint protection. These additions are intended to enhance the ownership experience, and we strive to be upfront about their inclusion. That said, we never want anyone to feel misled during the buying process. If there was any miscommunication regarding the pricing or add-ons, wed be happy to go over the details with you. Please feel free to reach out to ******* *****, our General Sales Manager, at **************************************** so we can address your concerns directly. We appreciate the opportunity to serve you and appreciate your feedback. Best wishes!"

• Review fromCathy B

  Date: 07/04/2024

  1 star
  It's basically just a bait and switch deal. They added stuff to the car that wasn't included in the sale price. $2484.00 worth of add-ons that they slyly tell you after you think you've made a deal. I didn't ask for those things, so I shouldn't have to pay for them! They put them on there expecting to slide them by the purchaser. The price I wanted to pay was the price it was advertised for. **** wasn't kidding when he said we spent all day there, either. When I went to ******* to get my Veloster, the price they quoted was what I paid. And on top of that, the small dealership that got me the car, took me and my best friend out for a wonderful steak dinner that evening after my purchase. I hate having to haggle on something that I'm expecting to pay a certain amount for. I wouldn't recommend this dealership to anyone. Oh, and the kicker is they ask you to give them 5 stars on a review. HA!

  Bob Tomes Ford, Inc.

  Date: 07/09/2024

  *****, we appreciate your business and your feedback. Once we discovered your last name was on your DealerRater review, our Pre-owned Director, *************************** noted he was able to connect with you by phone to discuss your frustrations. Wed first like to say thank you for your business and your transparent feedback regarding the need to negotiate the add ons. ****** mentioned he will be utilizing your feedback for future training with our team. We loved hearing that you are enjoying your new car and that working with our sales team was a positive, memorable experience. We are always here to support you and look forward to your future visits. Safe travels and best wishes!"

• Review fromNicholas R

  Date: 02/16/2024

  1 star
  After you purchase a car from them they will continue to harass you by calling and texting you for years after you have already told them not to contact you and to remove you from their contact list. I have asked them to stop contacting me back in October 2022, August 2023, and now February ****.

  Bob Tomes Ford, Inc.

  Date: 02/19/2024

  Sir, we are so sorry to hear that you have been contacted when youve been explicit with your desires of no additional contact. We passed your feedback along to our leadership team, who confirmed that your contact information is marked as Do Not Call. Since you continue to receive contact from our dealership, we took it a step further and had our management remove your file from our sales CRM entirely and our Service Director is working on doing the same. If you need follow up, you may reach our Sales Manager, *************************** ****** directly at ****************************************** or **************. ****** is anticipating your contact. Apologies again for the unwarranted communications. Take care.

• Review fromThomas M

  Date: 10/30/2023

  5 stars
  I think the dealership over charged us for a 22 bronco we payed ****** over the sticker price up front we thought it was priced higher because it wasnt being made in23 or 24 thats what we was told from the dealership and now they are mast producing them so the value on the wildtrak is very low I think the dealership should have to weight us a check back for the ****** over sticker being the value of the bronco and the problems with it are not worth the over charge just to bye a vehicle form them we had to give them ****** to get it they should be glade that the have customers to bye car from them to keep them in business not take advantage of the customers