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Business Profile

Pool Service

Evolution Leak Detection & Pool Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/26/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $10,020 on 4/12/22 for the following repairs:
    2 way Jandy valves, 3 way Jandy valves, pentair heater, pentair filter (which was not needed and snuck into the invoice. My filter worked just fine. It was just old and he didn't like cleaning it), check valve, backwash, heater check valve, and leak detection.
    I also paid $13,110 for plaster and tile, on another invoice.
    Once the pool was filled, I mentioned to Doug H************** dad, that 2 out of my 4 jets are not working AT ALL. He said I probably need a new pump, but that is not accurate as both my pump and filter worked just fine before the remodel. When I contacted Dakota to check out the circulation in my pool, as he had not seen it since the pool was filled, I was advised that it would be 6 weeks before he could come see it. I felt that is too long of a time and threatened to write a bad review online. He got so offended he told me to go somewhere else. He is refusing to offer the 1 year warranty I was given for the work. All of my jets worked fine before this remodel. This is directly associated with his plumping work that was done to my pool equipment.
    Also, it was recently discovered that the back wash drain is busted, most likely during the back wash repair completed by Dakota Hatch at Evolution Leak and Detection. I have not contacted him about this since we are no longer on speaking terms. I feel he has a responsibility to the work he completes whether or not he feels offended or has his feelings hurt.
    I want another company to come fix my jets and the back wash drain that was busted. Fix my jets at the very least.

Evolution Leak Detection & Pool Repair is NOT a BBB Accredited Business.

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