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Business Profile

Toner Cartridges

Bay Imaging, Inc. A Service Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Toner Cartridges.

Reviews

Customer Review Ratings

2.5

Average of 2 Customer Reviews

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Review Details

  • Nancy D

    Date: 03/26/2024

    Nancy D

    Date: 03/26/2024

    SCAM? Maybe not quite a scam- but for sure it is NOT moral. Here is what occurred. One of our employee answered the generic phone at our company- the person on the line said they understood we needed replacement toner and they just needed to confirm the model number of our copier before sending out the new toner. When I heard this- I knew it was a "SCAM" as we only order via our contract. Sure enough 2 weeks go by and a toner arrives- a day later a paper bill arrives for ~$450 for the toner. I contacted the company and they agreed to send a return label, and this is what they wrote in the explanation in summary..."Thank you for speaking with me today. Per our conversation, attached is a *** prepaid return label for the Invoice #XXXXX. Your account has been credited in full with a Zero balance. Your company has been placed on our Do Not Ship List. Bay Imaging, **** is a service company, which provides among other things, shipping, billing and customer ********************** for independent sales companies. We do not employ any salespersons or engage in direct sales of merchandise. It is the sales company policy to clearly identify themselves during any telephone conversation is a policy that is closely enforced by monitoring all conversation within their client representative department. In addition, all scheduled shipments once placed, are re-verified by an officer of the credit department to re-confirm such items as authorization to purchase, purchase order numbers, price, quantity, quality, billing and shipping instructions, and once again to clearly identify themselves. The majority of these calls are recorded for quality assurance purposes. This call was made to you on XX/XX/24, the day after the order was placed. This is done with every effort to protect and assist our customers as well as provide internal security for us. If you have any other questions, please dont hesitate to call.

    Bay Imaging, Inc. A Service Company

    Date: 04/10/2024

    Thank you for your review. We apologize for the confusion mix up and wasting your companys time. Bay Imaging, **** has full disclosure requirements to eliminate any possibility of a customer confusing us with other suppliers.The invoice is voided, and the account has a zero balance. Your company has been placed on our Do Not Ship List.Bay Imaging, **** strives to satisfy customers.

  • Lisa T

    Date: 05/23/2023

    Lisa T

    Date: 05/23/2023

    I just got off the phone (well a few hours ago) with a lovely woman who handled by customer ********************** promptly. She was great & of course, I forget her name.

    Bay Imaging, Inc. A Service Company

    Date: 05/24/2023

    Thank you! We appreciate your feedback and love to hear that you were happy with the service; that is our goal as a servicing company to make sure ALL of our customers are satisfied.

Bay Imaging, Inc. A Service Company is NOT a BBB Accredited Business.

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