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Business Profile

Window Installation

Precision Windows
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/06/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Precision windows has replaced all the windows in my home.
    Each window they have replaced is defective. They start digging up in a short period of time.
    Each time the precision representative tells me that the window is under warranty but I have to pay for the replacement. The replacement cost has gone from nothing, to $25, then $55 and now they're asking for $75 installation for their products which are subpar.

    They are basically making me pay for the window all over again because of the defective products they keep on installing in customer's homes.

    I have learned through Yelp, that this is a common practice for this company.

    I want my windows replaced without being charged an additional fee.

    I also want this company to stop selling defective products.

    Business Response

    Date: 03/06/2023

    Business Response /* (1000, 5, 2022/12/06) */
    According to our records we have installed a total of 17 windows in this customers home. The majority of them back in 2017. So far we have replaced 2 of those windows under the manufacturers warranty. There is an additional 2 windows that have recently been identified as also needing replacement.

    The customer is fully aware that these 2 additional windows will be replaced under the terms of the manufacturers warranty just as the previous 2 were replaced. It is clearly stated in our terms that the manufacturer does not reimburse us for the labor to replace the defective glass. We only charge our actual cost to keep this as low as possible for our clients. The fact that we have had to increase the labor charge over time is due to many factors including but not limited to the rising cost of labor, materials and fuel. There is zero profit for us in replacing warranty units.

    The claim that all of the windows are defective is entirely false and a complete misrepresentation of the actual situation. There is a warranty in place and it has been honored as represented in our contract with this customer.

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