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Business Profile

Custom Wheels

Elite Customs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Wheels.

Complaints

This profile includes complaints for Elite Customs's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      3-15-2024 I took a tire to elite customs and paid 25 to have it put on my car. I stayed inside the car so I didnt see what they were doing. About 5 minutes after leaving I noticed a constant grinding noise from the wheel area. I pulled over and noticed that the tire was was too big and scraping all around the wheel well. And thats with no weight on it. So I had a change my tire on the road and it was so big that a standard jack ******* lift it up enough. I understand that I brought the tire but 3 different guys worked on it and not one of them bothered to tell me that it wasnt going to fit. Its a tire shop. Its what they do. They let me drive away in an unsafe vehicle knowing that I had a baby in my car. I tried to resolve this issue with them and they never answer the phone. I went there and the guy in charge ******* even talk to me. Over 25 dollars

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