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Business Profile

MRI

Touchstone Imaging Mesquite

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been trying to get an CT since early. First I was told there were no available appointments for 2 weeks. The week of my appointment I received a call the day before, saying they didn't have my insurance information even though it was give 2 weeks prior. This meant I had to reschedule again. A few days later I called to see if they were able to verify the insurance and was told I wasn't in the system. This turned out to be a misspelling of my name. Then a few days later I received a message that said my insurance was not valid. I called the insurance company myself to verify and everything was fine. When I called back to Touchstone I was told they couldn't find me again. Once they figured out my name was still wrong in the system, they discovered they didn't document the group number. I had to reschedule due to this error again. Now I received a called saying I needed to reschedule due to Touchstone not having any technicians on-site. Whenever I get my CT scan I sure hope there isn't anything serious going on that I could have treated weeks ago.

    Business Response

    Date: 04/19/2024

    Touchstone Medical Imaging is committed to our patients privacy and to complying with all applicable law pertaining to patient privacy, including the **************** Portability and Accountability Act (HIPAA).  As a result, we are not able to specifically address the Complaint in this public forum.  While we cannot comment directly on patient communications or care, please know that any patient concern is addressed directly with the patient.  Patients are encouraged to request to speak to the center manager at the location they received services.

Touchstone Imaging Mesquite is NOT a BBB Accredited Business.

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