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Business Profile

Pain Management Clinics

Texas Pain Physicians

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pain Management Clinics.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have asked that Texas Pain Physicians to remove my phone number as well as my address, as well for them to stop sending me messages. In 2023 I was told by a manager that she had done that and that she would reach out to the department that was sending them, and I believe that she done just that, and they did not do what she had requested her to do. I sent several letters of faxes over explaining to them that I was seeking care with MD ***************** and I would not be returning and that it was against the law for me to seek care for pain with 2 different pain management doctors. I also detailed way I had left them, and explained that I was vey happy with MD ****. And they should all ready knows that. MD **** is a very good pain doctor, and I would not trade him for nothing in the world. His staff passes messages directly to him, and I am nor seeing a NP. My appointments is given before I leave his office. He really cares about his patients. If you send a fax over to him, it is given to him and he respond back. I could get in trouble and it could be perceived that I am trying to seek care under 2 pain clinics. This could cause some type of confusion if that is not stopped. They could have seen that I am not longer a patient and I have not been a patient in almost a year now.

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