Complaints

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• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our nightmare began on July 20,2022.  During the contract negotiations, Mr.
  Featherston assured us that he had 4 capable workers to complete our remodel
  job in 6 to 8 weeks.  The first day of
  the job on “demo day” he showed up with a trailer and four workers.  The demo was completed that day and for the
  next 4 months, there was occasionally two workers, but it was not uncommon for
  there to be one worker doing mostly framing who was waiting on the other one to
  finish plumbing or electrical work.  The
  framer quit and took his tool trailer off the job in Mid- November as his work
  was done until other work could be completed. The work really came to a
  standstill after he left. The other worker, who did the electrical and plumbing
  work, was not licensed. When we were signing the contract, Mr. Featherston made
  us aware that his employee is not properly licensed but assured us that he
  would have a licensed plumber and electrician review the work before it was
  covered up, but that never happened.  Now
  the lights flicker and we are just hoping there are no issues with the
  plumbing.
  We were told we would be given itemized receipts weekly when
  we paid our invoices, but that never happened either.  According to our calculations, with all of
  the materials we bought, we overpaid the contract by about $ 8,000.  I had to text Larry and inform him that we
  would not be purchasing any more material or paying any invoices he submitted
  for payment until he provided itemized receipts. The contract also included
  $4,000 for his fees for managing the job. 
  We paid half of his management fees up front, and I dare him to ask for
  the other half because he came to the job site 3 times from July 2022 until
  February 2023.  One trip was the first
  day of work, the second trip to discuss how much stone would be needed and
  where it was to be installed, and the third trip was to measure cabinets.  He has never even seen the finished product,
  which is still not finished, but Larry refuses to respond to texts or phone
  calls anymore.
  We had to purchase materials such as insulation, siding,
  lumber, a window and sheetrock to even keep the job moving forward because he
  was in the hospital and his wife nor other employees ever responded to texts or
  voice mails until days later.
  His main worker would show up for a day, maybe two, then we
  may not see him again for a week or more. 
  When he did show back up, he seemed to never have the right material or
  tools to move forward, and with two lumber yards in town he would never go buy
  the material he needed, he just said he would be back the next day, but seldom
  was gone for several days doing other jobs Mr. Featherston had going.
  To this day, we lost an outside water hydrant that was
  covered up with stone which was supposed to be moved away from the house prior
  to the masonry work. Some flooring transition pieces were never installed
  either.  We picked up trash and provided
  hand tools, wheel barrows and other items as workers did not have these items
  on their work trucks.  We constantly
  picked up trash they left behind when work was done and cleaned sheetrock mud,
  paint, etc. from items lent to them. 
  For Larry to brag about being a Sunday School teacher and
  man of God, this is not the way you treat paying customers.  Do not walk, but run from this company.