Complaints

This profile includes complaints for National Automotive Service's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

National Automotive Service has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  National Automotive Service

  1621 N University Dr Nacogdoches, TX 75961-4337

• 

  National Automotive Service

  PO Box 630804 Nacogdoches, TX 75963-0804

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle to a mechanic due to a loose steering wheel. The mechanic informed me that they would replace the left passenger side axle and the sway bars. After receiving my vehicle back, I discovered that the steering issue persisted. I returned to the mechanic, who stated that there were no underlying problems and charged me approximately $80 for an alignment service. However, the steering wheel remained loose. Consequently, I sought the expertise of another mechanic, who reported that no repairs had been made to my vehicle and identified additional issues. They even said the sway bar that supposedly replaced was even loose and off. I have documentation to verify that no maintenance or repairs were performed on my vehicle prior to these consultations.

  Business Response

  Date: 11/05/2024

  The customer, *** ******* originally stated the steering was loose when droping vehicle off for service. After checking the vehicles steering components and front suspension the only issues found were the sway bar links had slack in them and the passenger side cv axle had a busted boot and a dry socket due to grease being slung out of the cv joint. This was explained to *** ******* as was there were no issues found with steering components at this time. The customer was told these repairs would not change the steering. He authorized these repairs and they were completed as requested. When *** ******* brought vehicle back stating the "Steering wheel is still loose" it was explained to him no repairs were made to steering system as no problems were found; we still brought vehicle back in and double checked everything again, "at no charge". We recomended the alignment due to the fact that the steering wheel was not centered, but also explained this would not affect the steering or it being loose. After *** ******* took vehicle to Cook Tire and they lied to him about needing inner and outter tie rods he brought vehicle back to national where we proceeded to show him with his own eyes that there was no slack in the inner or outter tie rods and the sway bar links were tight. Afterwards we drove the vehicle with *** ******* in the vehicle and showed him that the vehile drove straight and did not pull left or right and the steering wheel was now perfectly straight as well. the vehicle is equipped with factory power steering and its working exactly how it should. *** ******* just refuses to believe this to be true, even at the advice of a profesional mechanic. We tried to explain that he could take his car to cook tire and have them replace the inner and outter tie rods and there would be no change to the feel of the steering. We fixed issues we found with the vehicle and were very clear to the customer that there were no issues with the power steering system at the time the vehicle was brought in. We have gone above and beyond trying to explain this to no avail. We will not be giving any refunds for work that was completed because the issues found are now repaired.

  Customer Answer

  Date: 11/06/2024

  Complaint: 22513274
  
  I am rejecting this response because:

  There was no repairs done! My vehicle is worse off than it was and I have to take to a different mechanic because they screwed up! I went to different mechanics who told me the same thing - that they didnt fix my vehicle and screwed me over on the alignment. I will take it to small claims court if I have too!

  
  Regards,
  
  **** *******

  Business Response

  Date: 11/08/2024

  your entitled to your opinion, i will no longer be responding to this complaint. we did fix problems that your vehicle had. there are no issues with your power steering system. Have a nice day.