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Business Profile

Spa

Nest Spa and Boutique

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Spa.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a $185 gift card for my wife for Christmas. The spa had a fire late in December. They made announcements on instagram(Jan 12,2024) saying that they would be reimbursing gift card holders. We have called, phone disconnected, text (instagram and ********** They are not returning any inquires. There are multiple ******** messages where gift card holders are not being connected. They are just holding on to everyone money.

    Business Response

    Date: 01/30/2024

    Please have him email me at ************************************* and I will refund him. That is how I have refunded everyone.

     

    Thank you

     

    Mandy

  • Initial Complaint

    Date:01/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    One year ago I purchased in advance a massage, manicure, pedicure, and facial for my girlfriend for her birthday. The intent was for her to have a spa day. She attempted to schedule all service for same day a few times but was told she could only schedule a massage for that scheduled day, she attempted several times to schedule the massage and each time they would call the day before and cancel on her. This last time they called and cancelled, I spoke to them and requested a refund. I was told I could not get a refund likening it to buying a ******* gift card. Wrong. I purchased, in advance a service to be performed and was never able to get them to perform. I expect all my money back. I was insistent with the lady on the phone and she told me she didnt have to put up with this and hung up on me. I was never rude to her simply demanding. This is nothing more than thievery

Nest Spa and Boutique is NOT a BBB Accredited Business.

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