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Business Profile

Wholesale Gasoline

Morgan Oil Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Gasoline.

Complaints

This profile includes complaints for Morgan Oil Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Morgan Oil Company has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Morgan Oil Company

      4921 NW Stallings Dr Nacogdoches, TX 75964-1455

    • Morgan Oil Company

      1000 N University Dr Nacogdoches, TX 75961-4208

    • Morgan Oil Company

      3302 S Medford Dr Lufkin, TX 75901

    • Morgan Oil Company

      3228 North St Nacogdoches, TX 75965-2687

    • Morgan Oil Company

      500 W Grove Ave Lufkin, TX 75904-3005

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/13/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 5, 2025, I stopped at the Morgan Oil Fuel Stop, aka Hop In ***************, to get gas while traveling to MD ******** in *******, **. I filled my 2022 ******** with $44.00 of what was supposed to be premium/super gasoline. At approximately 1.2 miles from the station, my car began to sputter and shake and ultimately stopped. Luckily, we were able to pull off the busy highway before coming to a stop. We had our car towed to the Shreveport Mercedes dealership, the only location where I receive service. The service technician informed us that we had received bad gas, mainly water, and that our entire fuel system would need to be replaced. He stated that he had recently had another vehicle towed from the same area for harmful gas the prior few weeks. The tow truck driver said that he had personally towed approximately 12 vehicles in the last 7 days after getting gas at this station. Due to being a Sunday, I was forced to hire an **** to drive us back to ********* to get another vehicle to make my required medical appointment. I phoned the station's management and was told they knew the premium-grade gasoline tanks had water in them. They stated that they had a sign on the pumps; however, the wind had blown the sign from pump 4, which is the pump that we used. They provided us with numbers to make a claim; however, this has been difficult since they refuse to pay the dealership and will only reimburse us with a receipt. The estimate provided to us by the dealership to completely replace the fuel system in my vehicle is approximately$ ******. Additional costs included the lengthy **** ride, which cost roughly $200, and the price of the tow.

      Business Response

      Date: 02/04/2025

      Good Morning,

      We opened our case #***** on January 8th.  We can not send the claim off to begin processing until we have all required documentation from the consumer.  We reached out to the consumer on January 14th and also on January 28th requesting the rest of the required documentation in order for us to send his complaint to our claims department.  We received more information from Mr. ***** today, February 3.  Once all information is received we will send to the claims department for review.  Once this has been completed, it can take up to 30 days for a claim to be approved of denied. 

       

       

    • Initial Complaint

      Date:09/20/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction: August 16, 2024 04:15:35 PM Amount I paid the business: $63.31 What the business committed to provide me: 20 cents off per gallon for adding a car wash What the nature of the dispute is: ******** station located at ************************************************************************************** had signs on top of the gas pumps stating 20 cents off per gallon for adding a car wash. I added a car wash but did not get 20 cents per gallon taken off. Also, my carwash code was not legible so I had to go inside ...I explained the carwash issue and I needed the code. He proceeded to tell me the carwash was broken and I would get a refund. I said okay, give me my refund of $9.00. He said (in no so good english) something about my card and a refund. So I gave him my card to refund me and he said it would be refunded to my car automatically...and at the same time, he still had my receipt and was folding it up and like he was going to keep it. I made him give it back so I would have my proof! Blatant lies is all I heard from him because there was NO refund to my card nor did I get the 20 cents per gallon off with the car wash I paid for but didn't get. This is SO unacceptable in so many ways! This business should be ashamed of how they deceive people and try to steal from people. Not only try, but actually did STEAL from me!

      Business Response

      Date: 10/11/2024

      We are in receipt of this complaint from a consumer.  Case #***** has been sent to the appropriate departments to investigate.  

    Morgan Oil Company is NOT a BBB Accredited Business.

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