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Business Profile

Mailing Services

The UPS Store #4747

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/28/2023 The speaker to be boxed and shipped off the next day. In about two weeks I received very small packages from **** I immediately Nae it was a problem. I have received a doormat saying my claim was denied. That I sent the wrong package.Ive been on the phone with the *** manager *****. I told her what happened. She already knew what happened and told me she would reimburse me. Nothing happened yet. I Have jobs to do and cant work until I get a speaker.

    Business Response

    Date: 11/15/2023

    I believe this complaint is regarding one of the local *** hubs and we are a franchise of The *** Store, **** a subsidiary of ***. We do not handle package delivery or claims for ***, we only handle claims for packages shipped out from our retail store. The *** customer service line is ************** and might be the best place to call for the customer to try to get this complaint resolved.

The UPS Store #4747 is NOT a BBB Accredited Business.

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