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Business Profile

Delivery Service

Diakon Logistics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a refrigerator and gas range from Lowes who outsourced the delivery to Diakon Logistics. The delivery company contacted me to setup delivery. They never showed up on the first delivery date. The second date they showed up and delivered my appliances. In the process my floor was damaged (large scratch). I contacted them and they seem to be eager to resolve the issue. I submitted pictures and an estimate for the repair. They offered me less than half of what the repair cost and I declined to accept that offer. We have emailed back and forth probably 25 times and they kept asking for more pictures and also said the delivery men said they didnt use a hand cart to deliver but I was there and saw them use it n both appliances. They keep making accuses why they wont settle the case. The last I heard from them was about 3 weeks ago. Now they wont respond to emails. I have contacted ***** to get them involved, but every time I call them they have no answers and cant even tell me if that contacted them. Its been 1 1/2 months since this started and am still no closer to a resolution. Lowes policy wont allow me to return the appliances for a refund.Im asking for help because by myself cant get anywhere with either company. All I want is to get my floor repaired.

Diakon Logistics is NOT a BBB Accredited Business.

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