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Business Profile

Event Center

Hill Country Conferences

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Stole Money. Paid in full for the ************* Home and Garden Show that they cancelled and never gave us a refund for - we want our money back.

  • Initial Complaint

    Date:07/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I own a pop-up boutique and I paid Hill Country Conferences $90.00 on 6/11/24 for a market called "Uptown Gruene Market" that was to occur on 7/13/24. Typically, I would hear from someone 24/48 hours prior to the market with information regarding my spot, set-up/tear-down reminders, etc. however 7/12/24 arrived and I had not heard anything. I emailed and called ******************* (owner of Hill Country Conferences) on 7/12/24 and did not hear back. I heard from word of mouth that the market was cancelled indefinitely. No one from Hill Country Conferences let me know this prior to the market, and ***** has not responded to my emails, phone calls, or text messages ever since I reached out. On 7/14/24 is when I started to contact ******************* again, but this time, to ask for my $90.00 refund. I have been reaching out almost daily/weekly, with no response from *******************. I have also reached out to every contact possible that I could find who was associated with Hill Country Conferences, and did receive some responses back, but that they no longer worked with ******************* or Hill Country Conferences, and that she would be the contact. My $90.00 fee was paid for a market that did not occur. Hill Country Conferences was to provide a market where I could set up my small business to sell my products. I paid this $90.00 with the intention that the market was occurring, and out of respect, should have at least received a notification that it was not occurring. Hill Country Conferences/******************* has not tried to resolve the problem, since I cannot and have not received any sort of response back to emails, text messages, or phone calls. I found a ************* stating that vendors would be receiving refunds. If that is the case, I am owed a refund of $90.00 from ******************* or Hill Country Conferences.

    Customer Answer

    Date: 07/29/2024

    My business name is Wurst Fit Haus.

Hill Country Conferences is NOT a BBB Accredited Business.

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