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Business Profile

Window Shades

SunBlockerShades Home and Patio LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Shades.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/25/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 11, 2023 I paid SunBlockerShades $5796, as a down payment for 4 motorized outdoor shades. The total invoice was for $9661.43, and I put down 60%. The order was supposedly placed. I was told it was a 7 week wait for the shades. Shades are to come from a company in ******* named Progressive Shades. It is a legitimate company and the person was a vendor. I have left mulitple messages and texts and have only heard back once. And they said it was going into production that week. That was in July. Since then this person is ghosting me and there is no response to my inquiries.

  • Initial Complaint

    Date:08/25/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The of the original contract for SunblockerShades Home and Patio Shades was made on February 14, 2023. The contract was for two motorized and one manual shade. The total for all three was $8187.00. I paid him $8187.00. The two motorized shades were installed after many calls for delivery on May 23, 2023. The original delivery and installation was for first part of May. However, at that time, ***************************** owner of the company said he needed to reorder the side manual shade and he would be able to install it the next week. It was $870.00 of total order. I still do not have the side shade. In July I finally was able to get a quote from him for a motorized side shade instead of the manual shade. The order total was for $2705. I paid $1623.00 via bank transfer. I still do not have the side shade and cannot get any response from him. At this point, I either want the shade delivered and installed asap or refund the $870.00 and $1623.00.

    Customer Answer

    Date: 10/05/2023

    I have not heard a word from this business.  I have been ghosted along with many other customers.

  • Initial Complaint

    Date:08/16/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 10, 2023 I entered into an agreement to have screens installed on my patio. I signed an agreement and gave ***************************** the owner a check for $6378.60. He promised an install date of June 9, 2023. He has made several promises about calling me or coming to my house to talk to me. He has not done any of these. He has not responded to a call or text message sinceJuly 14, 2023. I have reason to think that he does not plan to finish the job or to return my money. I will accept completion of the job or a refund of my money.

    Customer Answer

    Date: 10/10/2023

    As of Today (Oct. 9, 2023) I have not heard anything from ***********  I have filed a police report with the ****** Police Dept.  They are asking for an arrest warrant at this time.  It is my understanding that there is also an arrest warrant out for his arrest from the ********** Police Dept.

    *************************

  • Initial Complaint

    Date:08/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *****************************, owner of Sunblocker Shades, took my 60% payment to order my pergola sun shade and has gone **** There are many other customers he's scammed by taking first payment for the sun shade orders, then failing to ever deliver/install the product.He's a scam artist that is stealing from prospective customers.

SunBlockerShades Home and Patio LLC is NOT a BBB Accredited Business.

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