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Business Profile

Coffee Shop

Coffee Weirdo LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coffee Shop.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it may concern, Coffee Weirdo LLC (*********************) ordered 5lbs of local grown/farmed coffee in ****** from our company back in May of 2022. An invoice was sent to him on 5/16/22 with payment terms of Net30 (total $1,025) and products were delivered via ***** on 5/20/22 (tracking #************). We have sent multiple emails to **** and have spoken to him over the past few months. He has promised paying in increments, but has made NO payment what so ever. I gave **** multiple warnings and reminders, but he still has not paid this outstanding invoice. The invoice is now OVERDUE 285 days and a late payment fee has been applied (New total is $1050). We work directly with local farmers here in ****** and provide them with business to sell their coffee, but re-sellers like Coffee Weirdo LLC make it quite difficult to keep a steady flow of supporting our local farmers. This is unacceptable and **** should have paid a long time ago. **** runs a coffee website and has already re-sold our local grown coffee to gain a better profit. It is only fair that he provides payment for the coffee he has ordered from us. Thank you,

    Business Response

    Date: 04/22/2023

    Dear *********************************** & BBB,
    I am writing in regards to the unpaid invoice dated May of 2022 that was overlooked by your accounting department. I became aware of this issue in February of 2023 and promptly requested a payment plan to pay off the balance. However, I was disappointed to receive a response from you giving me only one week to pay in full, otherwise the account would be sent to a third-party collections agency.
    As much as I would have loved to settle the invoice within the given period, I was unable to do so due to certain unforeseen circumstances. I then waited for a considerable amount of time for the contact information of the third-party agency but never received it.
    In March of 2023, I again made an effort to request another payment arrangement but was only given 10 days to pay in full or be sent to collections. I was left with no choice but to send an email requesting another arrangement to pay in full by the end of May 2023. Unfortunately, I have not yet received any response from your end.
    As a valued customer, I am deeply concerned about the aggressive approach taken in this matter. It is my utmost desire to settle the outstanding balance as soon as possible but I need to be given ample time to do so. I would appreciate it if you could give me a reasonable amount of time to make payments or provide me the 3rd party collections agency to be able to make a payment agreement with them directly.
    Please let me know your thoughts on this matter and what arrangements we can make to resolve this issue. I hope we can come to a mutually beneficial agreement.
    Thank you for your time and consideration.
    Sincerely,
    *********************

    Customer Answer

    Date: 05/01/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***********************************

Coffee Weirdo LLC is NOT a BBB Accredited Business.

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