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Business Profile

Hotels

Ramada by Wyndham

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just really want to make you aware of what transpired on May 31st of 2024 at the Ramada inn by Wyndham we pay $273 to stay. I was told that it was okay to bring a service animal. When we showed up there. We were told after paying that it was not okay to have a service animal that they do not allow service animals on site. Well, I let them know that that was against *** rules and regulations and then they tried to tell me that Wyndham does not allow any service animals throughout all of their hotels. I did call the Wyndham customer service and they could not tell me if that was true or not. The front desk did allow us to stay. This is our first night here. We have four more to go. The manager is not in when the manager gets in in the morning. I will be speaking to them but supposedly it's per management that they have been told that there is no animals. Even service animals allowed. I think that they need to be sent the *** rules again to apply them better or just somebody needs to talk to them because they cannot deny us having our service animal who helps with mobility problems for walking or my father cannot walk.

    Business Response

    Date: 06/03/2024

    The Customer was moved to an interior room and she was very happy

  • Initial Complaint

    Date:11/03/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a reservation for a one week stay beginning the same day, on behalf of a friend, a mother with a young child who was being abused by her husband. When she and her son showed up, she was refused service because she only had a photocopy of her active driver's license and the manager insisted on seeing the original. Nowhere in the terms on any website did it say anything about a requirement for I.D. I called the hotel and got no answer. I left a message and got no return call. I called Gosplitty and they reached the manager (see image #6), and attempted to negotiate on my behalf. I had suggested that I could drive out and provide my I.D. since I was the cardholder. I offered to come take possession of the room myself. The manager refused to negotiate nor offer a refund (as per image #6). A reasonable compromise would have been for Ramada to keep one night's charges and refund the rest but the manager would not refund anything. WE did NOT CANCEL -- we showed up. We were REFUSED SERVICE. Ramada has no grounds to keep our money. The reservation was through the *** (online travel agency) "Gosplitty" and, yes, it was listed as non-refundable. The terms of the non-refundability were provided in a pop-up box (shown in image #3) on the Gosplitty site. The Ramada Inn policy (shown in image #2) says cancellation is per the individual hotel. The individual hotel (shown in image #3) does not list a cancellation policy at all.

    Customer Answer

    Date: 11/10/2023

    Complaint: 20819793

    I am rejecting this response because:

    Dear "Management Team"

    I am told by the BBB that you responded to my complaint with the message quoted below. I am not sure if you were provided with all the documentation I included with my complaint, but of those the most relevant is attached to this email ("5 original Ramada reservation via Gosplitty for Raeha.jpg").

    The reservation was made through an OTA (Gosplitty) as shown. They cannot refund the money unless Ramada/Wyndham authorizes it. The manager (******, I believe it was?) denied the refund because, he maintained, we cancelled. But of course we didn't cancel. We showed up. He denied us service and failed to respond to my calls to the hotel, so no alternate solutions were possible.

    The reservation was made by and paid for ($406.00) by me -- ***************************** -- on behalf of an abused mother who is a friend of mine -- ***********************. She and her 5-year-old son showed up but were denied a room at the Inn. 

    Please let me know if you need anything further that I can provide. Thank you for your time.

    --
    *****************************
    *******, **

Ramada by Wyndham is NOT a BBB Accredited Business.

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