We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Propane

Eagle Propane

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Propane.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/22/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called Eagle Propane on Friday, Oct. 18, 2024, to ask for propane delivery to my home. I was asked for credit card information at that time. I was told my invoice total would be texted to me after the delivery was made. There was no mention of credit card processing fee. The delivery was made on the next day (Oct. 19). The amount charged showed up by text a little later with no details of charges for a total of $773.52, which was about $28 over the actual cost of the propane ($2.07/gal for 360 gal). I called on Monday, Oct 21, and was told there was a credit card processing fee, that the "report had been run" and the fee was irreversible even if I were to send a check. My problem is that the credit card processing fee was never mentioned until I called the office on Monday. Isn't it illegal to fail to disclose this fee until after purchase? I have no idea if a remedy/ refund is possible, but I would certainly appreciate it if that could happen.

    Business Response

    Date: 11/07/2024

    The credit card processing fee is posted in the office, but as mentioned was probably not mentioned during the phone call. i am not sure if it was or was not as i was not the person who took the call. but it is policy to let customers know.   i will not issue a full refund of the $773.52 since Mrs. ***** ******** did receive the fuel she ordered.   but i will gladly refund the difference of $28.32 which is what the total of the credit card processing fee is for $745.20 @ 3.8%  

    Customer Answer

    Date: 11/16/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***** ********

Eagle Propane is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.