We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Second Hand Store

Ye Olde Auction House

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Second Hand Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 14 , 2023, my husband and I purchased some items from Ye Olde Auction House in *********, *****. We drove almost 2 1/2 hrs to pick up The items. When we arrived it was pouring down rain and the owner asked me to go pack up the smaller items while his crew pulled my bigger items. I did so. They took my print out of what was purchased so I had to ask twice for another because I was up front. His crew had our pay out sheet, went in no particular order, my husband had no sheet to indicate what we purchased and I even voiced that i was afraid something wouldnt get placed into the trailer. Tuesday, I started to unload the trailer and realized I was missing the five chairs that matched a table we purchased. I placed a call into the auction house where I was told that they would either do a refund by check or to my credit card on file. The total owed back is *****. We bought five antique barley twist chairs at $11 each plus tax and their commission which totals *****. I spoke to the guy at the auction house a couple days later again and he said he would speak to the owner and let me know for sure how the refund would be placed. Check in the mail or credit card on file. Fast forward to over a week later and two more messages and the owner called me today and said they dont do refunds. I was told twice they would issue a refund. He told me I should have checked. I had a trailer load of furniture all while he sent me to the front to load smaller pieces and took my inventory sheet. I do not appreciate the dishonesty of this company. First, after auction pick up they never reached out to tell me their guys never included the chairs. Second, they told me they would issue a refund. $70 may not be much to some but it is in our household. I would sincerely appreciate your help resolving this matter.

Ye Olde Auction House is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.