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Business Profile

Campgrounds

Red Deer Villa RV Ranch

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid a month in advance to stay on the property but after being informed that the water would be shut off for four days because of the freeze and due to out of date pluming. We moved to a different RV park so we only stayed a week of the month we paid for.

    Business Response

    Date: 03/13/2024

    The business owner indicated to BBB via phone that the consumer was informed that the rates were $225 per week or $500 for a month and there were no refunds. The consumer opted for the month and was able to stay for 10 or 12 days. Unfortunately, the area experienced a severe weather event that did cause issues with the plumbing. The consumer demanded a full refund and the business had to end the call due to the behavior of the consumer. They are standing by their policy of no refunds as the weather was out of their control and the consumer was able to use the majority of the rental period. 

    Customer Answer

    Date: 03/18/2024

    I am rejecting this response because: we did not demand a full refund. A refund was requested for days not stayed! And the property is not up to date because other RV lots in the same area accepted us moving in. No documentation was signed or accepted by tenants stating no refunds.

Red Deer Villa RV Ranch is NOT a BBB Accredited Business.

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