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Business Profile

Welding Equipment

Outlawleather LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Welding Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/23/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - placed order on 10/22
    - Tracking showed it shipped on 11/3
    - package has not been received as of today and ***** has confirmed. The package is lost.-
    -I had to file my own claim because the shipper is not taking any responsibility for the package once it’s left their facility-
    On 11/21 ***** says they refunded outlet leather the $227
    - no outlawed leather is not responding or answering their phone and they are confusing this order with a previous order I made, and they are not being helpful with rectifying the situation

    Business Response

    Date: 11/28/2022

    The Hood was lost so we had to wait to received the money from ***** to give her the money back or send a new item. The COmplain was resolved on November 23rd and the hood was sent on November 28. 

  • Initial Complaint

    Date:09/30/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a welding hood and autoshade lense from Outlaw Leather on September 17, 2022 for $235, the hood was $185 and the lense was $50. The hood was delivered with zero issue, but they did not send the lense.

    Whenever I contacted them they told me to take it up with *****. They packaged it in house and the box was in perfect condition when I got it, had not been tampered with. They refuse to admit that they forgot to pack it and blamed *****.

    Business Response

    Date: 10/03/2022

    Every Package that is send out has a picture taken right before it leaves. This is the picture of the package of Mr. ***** *********. Clearly it shows that the lens is inside the box. We recommended to him to contact ***** because sometimes the Boxes get open in transit. We cannot replace something that was clearly send out with the package 

Outlawleather LLC is NOT a BBB Accredited Business.

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