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Business Profile

Air Conditioning Equipment

Zero Breeze

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/08/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 31st 2024 purchased Delivered June 4th 2024 Battery will charge all the way when plugged in and show all the lights that itbis charged. Then when you plug it into the zerobreeze it will run around 10 minutes and shuts off the battery. Theb battery will network till you plug it back into power to charge. I have done this 2 times and same results. Other battery will last up to 4 hours. This one us defective.I agree that I have read and understand the terms listed in the Return Policy, Warranty Policy,Company refuses to replace this and wants to charge me $250.00 for a repair. Stating was purchased from a 3rd party. This was purchased new on **** whom has also contacted the company.

    Customer Answer

    Date: 07/10/2024

    Issue has been settled by the seller. The manufactor did nothing to help in this. Seller sent me a replacement.  The manufactor should be liable even I'd purchased 3rd party. This is no diffrent as WAmalmart being a seller. Manufactor still covers a new part.

    I had people wanting to purchase one of these until I informed them the issue I had with msnufactor not standing behind there product. There policy is going to hurt them in selling.  

Zero Breeze is NOT a BBB Accredited Business.

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