We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Lube

Preston Kwik Kar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Lube.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had massive mechanical failure and went to Kwik Kar for the repairs. At the time the technician told me that I needed my control arm fixed, and to replace my VVT Solenoid, due to a leak. I was provided no photographic evidence of a leak. I got a call later that night informing me that the work had been completed and the car was ready for pickup.The next day I paid for the service and drove off to the Discount Tire down the road where the technician proceeded to freak out about my wheel missing two lug nuts. I was towed to the Brakes Plus across the street where they informed me that not only had the shop stolen my lug nuts but also broken my spindles and allowed me to drive off in a vehicle that was both unsafe and not fixed. ** fixed my spindles and replaced the lug nuts, as well as providing the alignment I was told would be done by KK, but wasnt.I continued to have issue for the next two weeks - my vehicle would begin to stutter and throw a check engine light any time I went above ***** RPM. The check engine light was a P2647 code - failure of VTEC Solenoid. I returned to ** every day for two weeks to have the issue addressed, and every time they swore that they had fixed the issue. I informed the manager at this location that the **** part would be different than the standard part that usually comes up for my make and model and has to be specifically requested. He swore that hed replaced the part twice with "OEM Parts" as well as all of the wiring around it. It seems they were just clearing the code.After two weeks, I went to the dealership where I then paid to get my VVT Solenoid replaced and was informed that ** has used an after market part that not only didnt work and wasnt good, but wasnt even right for the make and model of my vehicle.After all of this horrible service, being lied to and having my life outright endangered by KK's faulty work I would like a refund for the amount I had to pay that ended up getting fixed by other shops.

Preston Kwik Kar is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.