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Business Profile

Bedding

Mattress Clearance Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bedding.

Complaints

This profile includes complaints for Mattress Clearance Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mattress Clearance Center has 2 locations, listed below.

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    • Mattress Clearance Center

      1721 N. Central Expy Plano, TX 75075

    • Mattress Clearance Center

      3309 N. Central Expressway Plano, TX 75023

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10/28/2024 was the day that I and my better half who is a disabled veteran walked into Mattress Clearance Centers and ***** ****** said that I would only have to pay $50 per month to buy a mattress that could change my life. I told him that i had a pacemaker and needed something comfortable so it doesn't hurt my chest and back. He said that i could take out a loan and pay only $50 a month with the OPTION to pay it off sooner if I wanted to. I took out a loan on his word that this is what it would be but the ***** company who I took the loan out with charged me $248.96 without the option of paying the $50 and it would be every 2 weeks not once a month so $497.92 a month. I called Mr. ****** and explained to him that he miss lead me and I couldn't afford to pay this so I wanted him to take the mattress back that I only had for 5 days because he had miss lead me and it was to much. Had I known the payments would be this high I would not have taken out the loan. Be he smooth talked everything saying it's a great investment for such a small cost, that he has never had a complaint he is the only store in ***** with over 1550 5 star reviews. After I called him to come get the mattress he told me that I was not welcomed back in his store and I have the text messages to prove this. Please all I want is to return the mattress he can keep the deposit and the finance company can keep the first payment. That's it nothing more and for him to stop misleading people to take out them loans. He got me on a lie and I didn't deserve that I don't think that no one should be put in financial jeopardy because someone has lied to them to make a profit thank you for your time and have a blessed and prosperous day.

    • Initial Complaint

      Date:07/05/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/23/21 I made a purchase at Mattress Clearance Center with employee ***** (email ********************** There was some level of unprofessionalism with his attempt at flirting while I initially called to inquire about their deals, sales, etc (ex. "oh you sound cute"). Nonetheless, I visited the store. Made a transaction of paying fully $935.86, which included the following: Queen size ************** Edition Pillow Top Firm (******), ******************* (******), SC **************************** Protector Queen (*****), Delivery (*****) which ***** additionally stated that I have a warranty for 7 years in store (non-manufacturer) as he voiced if for any reason there was an issue to call and their team will pick up and deliver a new one. This was contingent on my purchase of the mattress protector (above, $68) and using it. He was specific that I must keep the protector on and within 7 years if anything goes wrong, they would exchange it for a brand new mattress of the same or comparable. I had initiated a request for a swap out of the mattress on 12/28/23. I advocated that I was informed that the $68 protector was my warranty for 7 years. The rep/mngr *** stated he was not 100% why that was pitched to me. I didn't know either but that's what was expressed to me. He asked for photos of the mattress set, which I sent him. I DO NOT WISH to connect with any subsidiary company or manufacturer to get a replacement mattress on behalf of Mattress Clearance Center, such actions are incumbent on the seller (Mattress Clearance Center). Currently, I have experienced such severe back pain daily and I need a resolution as I fear that my back condition will worsen, and I'll need chiropractic service to alleviate the pain. The mattress is unfunctional at this point.

    Mattress Clearance Center is NOT a BBB Accredited Business.

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