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Business Profile

Diagnostic Testing

RadNet Plano Texas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diagnostic Testing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an MRI performed on 1/17/22 at Lenox Hill radiology.
    I received a call the morning of the procedure saying that my insurance was not working - I explained to The person Who called that my insurance was fine and that I would call my insurance co to resolve the issue.
    I was told that if I arrived for my appointment with an authorization # that the procedure would go ahead and my insurance would be billed directly.
    When I arrived, I was made to pay out of pocket, even though I had the authorization number I was told that the procedure would be canceled if I didn't pay upfront and I was having surgery and could not reschedule.
    I was given a bill which I submitted to my insurance company but the claim was denied as the bill didn't have a diagnosis code or procedure code.
    I requested a new bill with the proper codes but never received it.
    Meanwhile, when I called Radnet about the bill, I was told that as Lenox Hill radiology is in network w my insurance company they were responsible for getting reimbursed and would send me a check for the 849.00 I was owed.
    I followed up with Radnet a number of times and was told that it would take 40 business days for my check to be processed.
    After more than 40 days I received a letter from Radnet saying they reviewed my account and "taken action to resolve my concerns"
    There was no check and no contact info.
    I called Radnet again and was told that my insurance co denied payment because of untimely filing- the next person said this was not correct and they'd look into the issue and call me back w in /4 hours- I never received a call back.
    I've called Radnet 9 times now, each time being pot on hold for 16-48 minutes.
    I've requested a callback from a supervisor 4 times and have never received one.
    On my last two calls I asked to be given the name and contact info for someone from customer service and the VP of the co and was told that this info was not available.
    I'm at a loss for how to proceed

    Business Response

    Date: 11/10/2022

    Business Response /* (1000, 9, 2022/09/26) */
    See attachment


    Password is ******

RadNet Plano Texas is NOT a BBB Accredited Business.

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