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Business Profile

Doors

Doors of Dallas LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We entered into a contract with Doors of Dallas on June 27, 2023 for a replacement of the upper rear glass window pane in the kitchen of our home. Initial installation was unsuccessful on July 24, as the pane cracked during installation. A handwritten, signed note was provided by *** at Doors of Dallas, committing to the reinstallation at no additional cost. A second unsuccessful attempt at installation was on August 15, 2023 and again it cracked during installation. At this time, we were advised they would order a tempered replacement pane to avoid this issue going forward. A voicemail from *** at Doors of Dallas confirming this resolution was left on August 15, 2023, assuring us a replacement had been ordered and install would be scheduled within the coming 2 weeks. We reached out to follow up on the status of the replacement pane on September 11 & 12, 2023 via phone call, and again September 13, 2023 via text message. At this time, via text we received a response from *** that stated Hi ******. Im sorry. Im out of town on a family emergency. Not sure of return date. I can refund ur money or complete on my return. Wich ever u wish. Thanks. Sorry for the inconvenience. *** We responded, Hi ***, Im sorry to hear that. We would much prefer a completed installation. Would it be possible to have it completed by 9/29? Additional follow up was attempted on Tuesday, October 3 with the following, Hi ***, this is ******* at 637 Windsong in ********. I am following up regarding the replacement window installation. If youve already ordered the replacement, we would certainly like you to install it so youre not out any additional and unnecessary loss. Do you have any updates to your timeline please? No response was received to either attempt at follow up. On October 17 our realtor reached out to you regarding the status of the replacement window and did not receive a response. Only after our realtor attempted to retain you for a quote did you respond to his calls.

Doors of Dallas LLC is NOT a BBB Accredited Business.

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