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Business Profile

Fast Food Restaurants

Taco Bell

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to this location around 1:30am on June 25, 2023 and paid $2.17. I ordered what I always get from Taco Bell: a beefy 5 layer burrito, black beans instead of beef because I am pescatarian. Have been for 4 years. When I looked at the screen upon ordering, it said beefy melt but its 1:30am and Im not paying attention to a discrepancy in the name. He repeated the order back and it was correct so I pulled forward. The guy at the window wasnt polite or rude at first he just handed my order and I drove off. I took and bite and this was not at all what I ordered. I didnt know if it contained meat or not but I did know there were ************** inside that do not come in a beefy 5 layer burrito. I drove back through the drive thru and said this isnt the right thing but I dont want a remake, can I have my money back the man instantly got rude, belligerent even and kept making comments of the burrito being $2 and hes not refunding me anything. I asked for his name and he said he wasnt giving me his name. Fair enough. I initially left but I knew I wanted to file this complaint, and the business would say they cant refund me cause I kept the food. So I came back and was met with the same man. I said can you take this back so I can get my money back later. He started recording me on his phone and threatened to call the police. I parked my car and said please do call them and then he says ** not calling them over $2 I asked when would his general manger be in and he said its against policy for him to tell me. *** worked in fast food for over 6 years. Asking when the general manager of the store would be in isnt against any policy, especially if a customer is only seeking a resolution. I took pictures of him since I couldnt get his name and attached them here. He also has a video on his phone of the incident and he basically recorded himself being very rude and belligerent. All I asked for was my money. This all happened over a refund request.

  • Initial Complaint

    Date:10/12/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Address: ************************************************************************: Angie (PER HERSELF AKA GM)Time: 7:50pmDate: 9/11/22Total: $19.83Paid with CCI had a very bad experience recently when going through the drive-thru. I drove up to the speaker and the lady taking the order, Angie said "order" I said excuse me? She said "order" I thought that was VERY RUDE!! I ordered and drove up to the window, she had a horrible attitude at the window so I said " You are being super rude" she said " I'm sorry you feel that way" I said " you are a customer service associate" she said " sorry you are having a bad day, but that's not my problem" I said "WOW, who is your GM" she said " I'm the manager" I said "WOW you are the manager? That's horrible! You are suppose to be an example to your team" I said " I am calling corporate on you" she said " call whoever you want" I was appalled!! How can you have your GM, and/or associates treat customers like that!! We always go to that location but that will be the last time I EVER go there. I want my money back and an apology from the GM (Supposedly Angie). This is inappropriate behavior.Complete Order:Meal: Snd ComboClasc SandwichInd FriesMd Unswt TeaFill Up BoxInd Swt CornLg Dr. PepperCChip Cookie1pc Chicken

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