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Business Profile

Food Manufacturers

Frito Lay, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Manufacturers.

Complaints

This profile includes complaints for Frito Lay, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Frito Lay, Inc. has 40 locations, listed below.

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    Customer Complaints Summary

    • 43 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/13/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Salesman doing bad job no communication with owner make personal comment on owner product never get counted when dilvery comes this name ****** talk to his supervisor no acction is taken customer service is very very bad I will be stop carrying frito lay product in my store ******

      Business Response

      Date: 06/13/2025

      Good ************************* is confirming that we received the concern and will forward all received the **************** for further handling.

      Thank you!

      ****
      Product Specialist
      PepsiCo Foods NA Consumer Relations

      Customer Answer

      Date: 06/23/2025

      The issue is with salesman name ****** and his supervisor very bad customer service they both were yelling with the owner no communication with owner for order always short this is my 3rd complaint not resolved with the company

    • Initial Complaint

      Date:05/25/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 9, 2025, I was eating a bag of Doritos Dinamita Chile Limn (purchased from Frenchies Liquor Store in ********, **********, *****), when I found a sharp, rubber/plastic-like foreign object inside the bag. I was at the bottom of the bag and poured the crumbs into my mouth, almost choking on the object while chewing. This was extremely unsafe and could have caused serious harm.I have attached photos of both the bag (with clear expiration date and batch info) and the object I nearly swallowed.I immediately reached out to Doritos/Frito-Lay through social media and customer service channels. Despite multiple attempts, I have received no proper acknowledgment or resolution. This is a serious consumer safety issue, and their lack of response is *************** this point, I am asking for:A formal investigation and explanation from Frito-Lay Assurance that this will be taken seriously and properly reported internally Appropriate compensation or follow-up I am also reporting this incident to the *** due to the safety risk *************** of the product and foreign object are included for your review.Thank you for your help in holding this company accountable.

      Business Response

      Date: 05/27/2025

      Good Morning,

      This concern was submitted to our office by email and social media.

      Resolved by email on 05/13/2025 coupons sent to consumer. 

      Our office spoke with the consumer on 5/15/2025 regarding the social post to attempt to resolve again.

      Email sent requesting photos of the bag and item found - no response to email sent. 

      Consumer posted on social media on 5/19/2025 the following & requested no contact:
      _jeennaaaayyy_
      @_jeennaaaayyy_
      Direct Message
      37mins
      Medium
      You guys **** and *** never buy from you guys ever and *** tell everyone - *** post about it
      Sent to @doritos

      _jeennaaaayyy_
      @_jeennaaaayyy_
      Direct Message
      37mins
      Medium
      And dont think about contacting me again trying to fix this issue - you guys had so many changes
      Sent to @doritos

      Please case was closed in our office at the request of the consumer on 5/19/2025.

      Thanks!

      ****

      PepsiCo Consumer Relations

    • Initial Complaint

      Date:04/19/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a family fun mix on 4/18/25 at Albertsons in ********, ca Upon opening and trying to enjoy the cheetos crunchy, I couldn't help notice that they were stail ,I opened up another cheetos crunchy and it was the same... stail... all the other flavors were fresh and crunchy. I felt a bit disappointed, these are my go to chips from the variety pack

      Business Response

      Date: 04/22/2025

      Good ************************* will contact the consumerto address the concern.

      Thanks!

      ****
      PepsiCo Product Specialist

       

      Business Response

      Date: 05/02/2025

      Good Afternoon,

      This concern was settled and resolved with consumer on 4/22/2025.

      This case is closed in our office as well.

      Thanks! 

      Best Regards,

      **** - ******* Product Specialist

    • Initial Complaint

      Date:04/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a bag of Doritos ( Spicy Nacho ) on April 02, 2010 at a Dollar General located in ******, ********. The address is ( ************************************* ******, **************. The product number is ( ********** ). The expiration date is ( June 17, 2025).I had bought two bags of Doritos for $7 not including tax. Each bag cost more than $4. My complaint is about the bag of Doritos ( Spicy Nacho ). On April 10, 2025 approximately 11:35 a.m.; I opened the bag of ******* ( Spicy Nacho ). Upon eating more than several chips; I grabbed a large different chip from the bag. Then I grabbed another large different chip from the bag. I dont know what happened doing the manufacturing process of this bag of Doritos ( Spicy Nacho ), but something is not right. I am very concerned about my health and what happened in the manufacturing process of this bag of Doritos ( spicy Nacho ). The bar code of this bag of Doritos ( Spicy Nacho ) is **********. I am very concerned about my well being and how will I cope with this every day until this complaint is resolved. I dont wont to sue and have not started the process. I want to come up with a agreement and an amount with the company to resolve this complaint.

      Business Response

      Date: 04/10/2025

      Good *************************** received an email from the consumer today, I left a voice mail requesting a return call to address the concern.

      Thanks!

      **** - ******* Consumer Relations 

    • Initial Complaint

      Date:03/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 5 large cans of bbq pringles and they were not filled to the top ! The price of these pringles and these are not filled is a very serious concern !

      Business Response

      Date: 03/24/2025

      Good Afternoon,

      Pringles is not a PepsiCo/Frito Lay Brand.

      This complaint should be forwarded to **************** for further handling.

      Thanks!

      ****
      Product Specialist
      PepsiCo Consumer Relations

       

    • Initial Complaint

      Date:03/19/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Found a piece of rat p*** inside a closed bag of flamin hot Cheetos. They think I want coupons which i do not. What if a child would have eaten It thinking it was a chip? That's disgusting and a serious health violation....

      Business Response

      Date: 03/20/2025

      Our office will recontact the consumer.  Another case found where coupons were sent to the consumer to resolve the concern. 

      Thanks!

      ****
      Product Specialist

      Business Response

      Date: 03/20/2025

      I spoke with consumer & resolved the concern.

      Consumer accepted a $50.00 gift card that is being sent by UPS.

      This is concern is considered resolved and closed in our office as of 3/20/2025.

      Thank you

      ****
      Product Specialist

      Customer Answer

      Date: 03/20/2025

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:02/12/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/28/2024 Pepsico/Fritolay requested a vehicle towing service for a truck that had been in an accident. We provided the service as requested. We submitted the invoice to their provided billing email with the provided PO number. 5 months have passed and we have received no response or payment for the provided service.

      Business Response

      Date: 03/03/2025

      Forwarded this complaint to the correct department.  Received an update that Consumer received a response from Frito Lay, they provided credit card and the payment has been made, there is no longer a payment due. 

      This matter has been resolved and closed in our office.

      **** - Product Specialist, PFNA

      Customer Answer

      Date: 03/03/2025

      I have reviewed the business response and accept this resolution. The business has fulfilled its obligation.

    • Initial Complaint

      Date:02/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought tostitos white queso dip in November and the expiration date is May 8th 2025. My 6 year nephew wanted chips and salsa so he went and grab the white queso luckily I was paying attention because when he opened it, there was mold growing all over the top of jar(which I have pictures) and he showed me. Completely ridiculous when expiration isn't for 3 months and it was just bought 2 months ago, not even.

      Business Response

      Date: 02/07/2025

      Our office will contact the consumer to resolve.

      Thank you

      **** - Product Specialist

    • Initial Complaint

      Date:02/02/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We opened the bag and the majority of the chips were as the attached picture shows. We were unable to eat the majority due to how much salt/seasoning and oil the chips had. We have never ran into such an issue before.

      Business Response

      Date: 02/05/2025

      Good Morning - We will contract the consumer to resolve. 

      Thank you!

      **** - Product Specialist

    • Initial Complaint

      Date:01/21/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a bag of variety peanuts from **** club. Was eating some on Sunday January 19. Put some peanuts in mouth and started chewing, next I felt a sharp pain on my back tooth. I spit everything else out and came to see a stick mixed with peanuts. It **************** or broke my filling along with pain at that time. Stop eating and wont eat their product any longer.

      Business Response

      Date: 01/21/2025

      I spoke with the consumer today prior to this submission from the consumer to the BBB.

      Dental process was explained and forms provided to the consumer that is needed for the dentist to complete. 

      Consumer stated that he will be retaining an attorney, email provided for where his attorney can send the Letter of Representation, when the letter is received our office will transfer case to our risk/legal team for further handling. 

      Please close this complaint.

      Case # ******* in our office

      Thanks!

      **** -Product Specialist

      Customer Answer

      Date: 01/21/2025

      I am rejecting this response because:   Yes I did speak to her, but I told her if Im going to see dentist they are going to charge me for x rays. She also said that they wont guarantee paying for anything. I dont think I should be paying for anything out of pocket for something that their product caused. I gave her my dentist name and phone number. She could call and get estimate for x rays and to fix fillings and go about that to see what they should pay.

      Business Response

      Date: 01/30/2025

      Good Afternoon, We apologize for the delayed response

      Our office explained that we do not make a promise to pay, we have to follow the dental policy & procedure that is in place.  In order to move forward, we would need the dental forms completed by the consumer & the dentist.  Legally, we cannot contact the dentist without the forms on file.  Once the forms & treatment plan have been submitted for consideration, we are able to legally contact the dentist if needed and to move forward with providing the consumer with a decision on their case.

      We welcome the opportunity to work with the consumer but we are currently waiting on the Letter of Representation from the consumers attorney. 

      Thanks!

       **** -Product Specialist

      Customer Answer

      Date: 01/30/2025

      I am rejecting this response because:  I cant afford to pay for a visit at the moment. Would an estimate from my dentist work. I dont feel I should be dealing with this because is something a multibillion dollar company caused. Its negligence on part of your employees. If I wouldve have swallowed it or something else wouldve have happened it wouldve been a whole different story. I dont have time to make this bigger all I want is for the company to fix their mistake

    Frito Lay, Inc. is NOT a BBB Accredited Business.

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