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Business Profile

Furniture Manufacturers

RH The Gallery at The Shops at Willow Bend

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Manufacturers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased furniture at the ** store last year 2022 my furniture was delivered in pieces at different times for to delayed wait periods. I was very clear at the time of my meeting with the design person at the store in ***** about my requirements I even gave her full details of my current bed frame. I also called tempur pedic in her presence and had her speak to the consultant regarding the guarantee for my bed and what type of frame would be suitable for my bed without voiding the warranty . She was very nice and then took me through sample of fabric and explained the process. I paid for the furniture only to have or delivered and my bed not fit in it..we waited. Months after calling every other week for someone to come out and sort it out. After paying thousands of dollars we were told they can only simply break off the ledges on the inside for our bed to fit correctly . The manager later reached out and explained she will get back to me to make this right n it would be a quick turnaround.to date no one has called me back for the bed . Some of the dresser drawers do not work. No one had come to fix it the parts were ordered and have been at my house for months . I get sent emails demanding Im at home at their convenience knowing full well I work an 8 to 5 Mon to Friday job, I was then told someone will come out on a Saturday between 8 am and 5 pm, so Im supposed to wait an entire day at home for this to be attended to . I dont feel there is any respect for time or their customers. We have been patient with this company after spending that much of money Im shocked at the service

    Customer Answer

    Date: 07/12/2023

    Hello the name of the business is restoration hardware . ********/ THE GALLERY

    ADDRESS: ********************************************************

    At WILLOW **** MALL

    CONTACT DETAILS :**********

     

    I Apologize thanks 

     

RH The Gallery at The Shops at Willow Bend is NOT a BBB Accredited Business.

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