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Business Profile

Medical Supplies

Allen Medical Equipment-Delivery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Supplies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/11/25 Allen medical sent a claim to my insurance BCBS for baby formula. They charged me the full deductible for my son of $3,294.97. I paid $1,000 on my HSA and $2,294.97 on my personal credit card. I only received one order of formula before issues started happening and my account was placed on hold and formula was not being sent, even though I paid in full. On 3/19/25 I had to have a three way conversation with BCBS and Allen medical to explain that I will no longer receive supplies from them and that a refund needs to be sent. I have them ***** days to process the refund. Now its 5/12/25 and have not received any from Allen Medical. BCBS called Allen medical and they stated they credited my credit card back on 4/28/25. That is not even possible to credit a CC $3174.49 when I didnt put that charge on my CC in the first place. I still have not received my refund from them and now they will not answer the phone when **** calls.

    Business Response

    Date: 06/09/2025

    Due to HIPPA policy, we are unable to give detailed information about this patient, but we are working diligently to resolve this issue with patient's insurance. 

    Customer Answer

    Date: 06/13/2025

    The HIPPA form for the authorized release of health information is attached. Do I need to give any additional information about our insurance like group number. 

  • Initial Complaint

    Date:12/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8-22-2023 Bought a scooter for $2,879.99 but they never provided it. They continually said they are going to refund but havent

    Business Response

    Date: 01/15/2024

    Item has been delivered to the Patient. Attached are the Proof of Delivery. For more details you can reach to the patient.

    If you have more questions from us feel free to call our office at ************.

    Thank You,

    Allen Medical Equipment

Allen Medical Equipment-Delivery is NOT a BBB Accredited Business.

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