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Business Profile

Mosquito Control

Mosquito Joe of East DFW

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mosquito Control.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/22/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a seasonal service for mosquito treatment of my yard. The service seemed to work because of the extreme heat once it rained the service was no longer working. I filed a complaint they said they would send someone out as soon as possible. 7 days passed. I called to cancel and was told by a person that answered that I could leave a message for a representative to call back but that they could not cancel. 2 days have passed with no representative calling and I am unable to get a person on the line. I simply want to cancel the remainder of the treatments.

    Business Response

    Date: 12/08/2022

    Business Response /* (1000, 7, 2022/10/10) */
    On Sept 21, the customer contacted the franchisor office of Mosquito Joe in Virginia Beach Virginia asking to cancel their service. That office cannot cancel services for local operations but they do notify us quickly. We (the local Franchisee) received an email from Virginia Beach at 4:11 local time on Sept 21, simply asking us to cancel the service. The account was closed on Sept 22. The email we received did not ask us to contact the customer. Even so, our standard process in cases like this is to contact the customer to close the loop. Looks like that did not happen in this case and we are now in the process of trying to ascertain where the process broke down. I have tried to contact the customer but have so far only been able to leave an email.

Mosquito Joe of East DFW is NOT a BBB Accredited Business.

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