Business Profile

Moving Companies

AB Moving

Complaints

This profile includes complaints for AB Moving's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

37 total complaints in the last 3 years.
13 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/08/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AB MOVINGS STOLE 3 BOTTLES OF WINE AND THE HOLDER THEY WERE IN, TOTALING $108.00. I FILED A COMPLAINT WITH AB MOVING AND THEY GAVE ME A SETTLEMENT OFFER OF $9.00. I FEEL LOW-BALLED AND COMPLETELY DISSATISFIED WITH THEIR SETTLEMENT OFFER.
Business Response
Date: 04/28/2025
Our apologies but the settlement was based on the coverage that the client took out for the move.
Customer Answer
Date: 04/28/2025
I am rejecting this response because: I feel as if they are not making any effort to even try and compensate for the value of the stolen wine.
Initial Complaint
Date:03/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I requested a move with this company. Their crewed arrived for the move. Once they made it to the destination. They had broken my $1000 70 in smart TV and my $500 home accent mirror. The crew contacted the office and informed them it was their fault and they would take responsibility for it. They neglected to put my tv in a moving box as their policy requires. When I talk to the office myself I told them I would not be paying for this move due to the damages caused. I was then threaten to have the police called on me if I didnt pay for the service of having my property damaged that is worth double the value of the move. I paid the amount. Filed a claim. And about 3 weeks later I get a settlement offer of a total of $68 for $1500 worth of damages. I contacted ABmoving back about this issue and continue to get the run around. Always told oh someone will call you back. Oh we may can increase the offer Ill email you something. But never anything. I want replaced what they broke. I paid for a service. And this service wasnt performed correctly
Business Response
Date: 04/08/2025
Our apologies for the damage caused to Mr. ****** items and offered a settlement based on coverage taken for the move.
Initial Complaint
Date:01/18/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
-advertised full-size moving trucks but used trailers -Damaged over $7,000 worth of items and offered us $61.80 as a settlement because our contract states their liability for loss or damage is limited to $0.60 per pound -Lost several hundred dollars worth of furniture that was found days later after we repeatedly contacted them.-Did not disclose the 2.89% fee for paying with a credit card; discovered that charge after we received the paid invoice($69.38 on $2381 TWICE due to the additional move from storage to new address)-our realtor had referred us to AB Movers, so she offered to reach out to them for resolution before I posted this review. ****** told her someone would call her back; she never received a call.We immediately called dispatch to report the issues and were concerned with the complete lack of concern. We then receive a call from dispatch that the items were determined to be "delivered and not missing because the moving crew's notes said 'trucks empty'." We continued to call and argue that point with dispatch.On Tuesday, January 10th, the moving crew showed up with our missing items and said they themselves went to the storage unit and found them by using a forklift and checking the higher areas the supervisor did not check. Nothing was ever inventoried, marked, counted, so things could have been much worse, and it's possible we are still missing items we haven't yet noticed.We have moved 8 times in the last ************************************************* broken; however, we acknowledge it is a possibility. Our concern is this company showed who they really are in how they handled everything. We're lucky our things were found since we didn't realized they could simply tell us our things were delivered and/or be offered $0.60/pound. We put ourselves in a risky situation and don't want this to happen to another family.
Business Response
Date: 02/04/2025
Sorry we are not showing anyone by that name - phone number in our system
Customer Answer
Date: 02/04/2025
I am rejecting this response because: business only responded my name/phone number is not found in their system. They have the associated address and know exactly who I am. Further disappointment. Maybe the attached screenshot of our contract will jog their memory; in addition to the fact my original attachments include pictures of their trucks in front of my home.

Thank You,

******** and ***** Sutton
Business Response
Date: 02/04/2025
Sorry the name, phone number and email address are all different that was sent in the pdf are different from the filing made. This claim shows to have been settled in January. Thank you!
Customer Answer
Date: 02/04/2025
I am rejecting this response because: The claim was not settled. You sent my husband a settlement letter to sign, offering him just over $60 for the $7,000 of damage. He did not sign that but noticed you deposited the money in our account anyway.
Initial Complaint
Date:12/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We had AB Moving at our home for a move on 11/13/24 (# ******). We were overcharged for our services, and were taken advantage of due to the fact that we were not there. We had our realtor and our friends there as well as camera footage. Furthermore, the movers did not ask permission to use the restroom, then took a massive c*** in the toilet, resulting in plumbing problems. The toilets and showers began to leak which caused damage to the carpets, wood trim, and vinyl flooring.They called at 8:35 to tell me they would be there in 20min My friend arrived to supervise the move at 8:54 AB movers arrive to the door at 9:04 Last AB mover left at 11:05 after trying to help fix the plumbing they broke so they were done even before that. ************* reported that the ********************** were there until 11:56 which is grossly untrue as you can see in the photos. We were charged for 3 hours when they were there 2 hours and 1 minute after spending time trying to fix the toilet they broke. On the phone the day before the move, I spoke with a representative and requested two mirror boxes at $11.27 per box ($22.54 total) and was charged for two Tv boxes at ***** each meaning I was overcharged by $54.46. I went over the dimensions of the pieces before ordering them so there is no reason to have been overcharged. I specified they did not need to be wrapped I requested two moving blankets and $16.50 each (33 total) and was charged for 15 paper pads totaling $49.50, meaning I was overcharged $16.50 for the pads.Totaling all of the surplus charges, we were overcharged a total of 1 hour (139) plus the materials totaling $209.96.The company caused $2500+ in damages & had the audacity to take advantage of us not being present for the move. We needed to call flood mitigation (servpro) which totaled over $1500 for their services to dry the carpet pads, carpet, wood and flooring. The plumber to fix the the problem cost $277.50, to fix the trim and the floors, it cost us $850.
Business Response
Date: 12/30/2024
Claim was denied it was a simple load pod that was completed in less than 3 hours. Realtor was onsite and everything was completed correctly
Customer Answer
Date: 12/30/2024
I am rejecting this response because: I was overcharged for this service. I was overcharged for materials and time. Furthermore, damage was done to the property resulting in damages over $2500. The realtor on site agrees that AB moving is at fault for damages to the home and left one hour before they claimed. Ring camera footage supports that they left one hour before they claimed.
Initial Complaint
Date:10/29/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a moving service for 10/26/24, and paid $920 plus $100 cash tip. The movers damaged approximately $1600 worth of my property right in front on me and attempted to deflect responsibility for their actions. Upon filing a claim, I was informed that they would reimburse me for less than $60 due to my having selected the lowest protection option. The thing is, I never even saw the protection options - the mover had scrolled through a bunch of forms quickly and had me sign everything without any explanation or context.
Customer Answer
Date: 11/04/2024
AB Moving has sent a revised settlement of $150, which is still ridiculous compared to the $1600 of damages they incurred.
Business Response
Date: 11/18/2024
Our apologies for the issues on the move!! All moves that are booked by AB Moving receive an estimate for moving services which has price and coverage options for the move. Upon booking a move this information is also sent to our clients. We show emails regarding price and coverage options were sent to the client on *****, ***** and ***** via email and text-all prior to moving day. The client prior to the move also gets a contract to sign(signed10-26) which is the same contract that was sent on booking the move and upon confirmation of the move. The client was sent a settlement offer of $150
Initial Complaint
Date:10/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I hired the company for a move on October 3rd 2024 which they sent 3 mover to complete the move. When the movers arrived the asked for a signature in which my wife signed, when asked what she was signing to was told it was for the insurance but she could not view the document on his mobile device and she then signed in to not hinder the movers. From what they reported the Insurance portion of the contract had not been signed by me and in order to do the job it was required. I was not aware of this document or the options I had for insurance coverage for the move, I was also not contacted by the company before the move to resolve this discrepancy. This is why the movers asked for us to sign on site, what I was not told was that they defaulted me to "liability" coverage and did not inform me of this in order to move forward with the move. Upon completion I was charged ******* for a 10 hour move, I pointed out that a book shelf was damaged from the move when they brought it upstairs and that my wife's ******* was also damaged and was no longer working (both items they checked before moving as required through there policy to verify status before handling the items). I was told to file a claim with the company which I did the following morning providing receipts for the items and pictures which equated to around *******. The first offer was for only ***** due to us only having liability coverage, which I informed them that not only was I unaware of my options but they failed to inform me that I had not yet completed the portion for the insurance that was required to even do the move in the first place. If they would have done their due diligence they would have informed me of my oversite to which I would have chosen the proper coverage due to me having multiple high priced items. If this would have resulted in rescheduling it would have been fine my actually move out date was on the 6th. I am requesting proper compensation for the items that were damaged.
Business Response
Date: 10/29/2024
not showing this name as outstanding complaint
Initial Complaint
Date:10/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my dissatisfaction with the moving service provided by your AB moving company on 9/1/2024. The time I received was 8am for 9/1/2024, at 8:04 am I received a phone call stating the moving team would be about ***** minutes late. Upon arrival, I walked the gentleman through the house. Majority of the boxes were in the living room, dining room, & kitchen. I had a king bed, mattress , box spring in one room & a twin trundle bed with several boxes in another room. I specifically stated do not remove anything from the closets, the closet doors remain closed. Unfortunately, everything was removed from the closets(TV, weights, blankets, etc.. items were to remain until my last day at this home). One of my TV's became broken, my pillows on my sofa/loveseat are still missing. I observed that two of the movers were not working efficiently. One of the movers named ***** spent a significant amount of time talking on his cellphone throughout the entire move, while holding his cellphone in his hand. He also took numerous breaks which substantially delayed the moving process. The movers would walk out of the house with nothing in their hands onto the moving truck, walk on the side of the truck & just stand there or walk towards the front of the truck & stand different instances throughout the move. This lack of professionalism and productivity was quite disappointing and not what I expected. I previously used this company 3 years ago & I find it surprising that I had a considerable amount of items to move from a 3 bedroom 2 bathroom house moving from ******************, ***** to another 3 bedroom 2 bedroom house in *********, ***** in less time in 2021 versus now, During unloading of the truck one of the moved began folding blankets while the truck still had many items to be unloaded. ***** continued to talk on his cellphone. These movers wasted a significant amount of time. I never received my pillows to my sofa/loveseat and my TV was broken.
Business Response
Date: 10/25/2024
Good morning we are sorry for issues on the move! The move only took 3.5 hours to complete, and we offered a final settlement offer that was far greater than the coverage taken out for the move.
Customer Answer
Date: 10/30/2024
I am rejecting this response because:
Initial Complaint
Date:09/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We hired AB Moving back in April of 2024 to move us into a storage unit. We had to move in with parents to take care of them, as one fell on broke her hip. Anyway, we have now moved back into our house and notice the washing machine door is missing to my brand new ******* Bespoke washing machine. We have gone through everything and it is not here. This new door with ***** will now cost us over $400 to replace. I want compensation for the door that is missing.
Business Response
Date: 10/29/2024
The client moved to a third-party storage facility in April-24 - we moved all items to the storage with the client being present. The client did not hire us to move items from the storage-Ms ******** may want to file a complaint against the company that moved them from storage. The client after the day of the move has 90 days to file a complaint in writing - the claim would be denied because a complaint was not filed in the 90-day time period which is required by the contract. We do not show a written claim to ever have been filed as of 10-29-24.
Initial Complaint
Date:09/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was provided moving services on 7/27/24 by AB Moving and during that process. I had a 50-inch television that was damaged by a mover during this move. I reached out to AB moving the next day, 7/28, regarding the damage and was told that a message would be taken and someone would reach out to me. I did receive an email on 7/29 regarding my issue and was advised to fill out the attached claim form that was sent with that email. I completed the form the same day with an attached picture of the damage to my television. Since then I heard absolutely nothing in follow regarding that status of this being resolved. It is now September 22, 2024.. Ive reached out to a supervisor at the company twice in this timeframe, left messages and never any return call. I had to go out that same day to purchase another television that cost me $275.. I would like a follow up and resolution to compensation for this damage. I paid a great deal for this move that included 3 movers who were only moving a small 2 bedroom apartment and they moved really slow. They ran of the time and not all of them was helping with moving. It would be times where there was only 2 and you would see the 3rd one for some time. All Im asking is for the compensation of my television and its terrible customer service there was been no follow up on the matter. Due to this, Im going up further to try and get this resolved as theres been an significant amount of time thats passed and should not have resulted to me taking further steps.
Business Response
Date: 09/23/2024
Good morning apologies for the damage to the TV. The client was sent a claim form on 7-28-24 and 7-29-24 but we have yet to receive the claim form back. Once we receive the claim form back in writing we will start the claim and make a settlement offer. Thank you!
Customer Answer
Date: 09/23/2024
I am rejecting this response because: An email along with an attachment was sent on 7/29/2024 @ 10:55am to AB Moving ************** That email provided the completed claim form detailing my television incident. I have provided a screenshot of that form and also my original complaint submitted to the BBB has attachments that included that email that was sent. If this form is needed again I can resend it, but I would appreciate it if it was sent again, that there was some follow up to it, as good customer service should do. Thank you
Initial Complaint
Date:09/17/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Movers ruined $1200 bed and $600 nightstand. Head of the crew admitted his crew was being "lazy" and damaged the item due to negligence. Company offered $160, nothing even close to the value. Communication has been truly terrible - have had to re-send claim information five times, company says "they didn't get the email". Baffled by such disdain for the customer. If ********************** wants any of its reputation intact, the settlement offer needs to have some semblance of fairness.
Business Response
Date: 09/30/2024
Good morning and our apologies for damage to the bed. On 8-3-24 about 2 weeks prior to the move Mr. ****** selected our basic coverage with higher levels of coverage offered. The final offer we made to Mr. ****** was $225 which was higher than the level of coverage that he had taken for the move.
Customer Answer
Date: 09/30/2024
I have reviewed the business response and accept this resolution.

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