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Business Profile

Online Retailer

Pexbo
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/13/24 I made an online purchase from Pexbo.com for an advertised new Dyson Corrale Straightener Vinca Blue Rose ******* Edition which included: 1 Dyson Corrale Straightener, 1 Dyson Corrale Travel Dock, 1 Magnetic 360 charging cable, 1 travel pouch, 1 detangling comb, 1 paddle brush and 1 presentation case. On 5/20/24 I received via *** 1 used Dyson Corrale Straightener, 1 used Dyson Corrale Travel Dock, 1 used Magnetic 360 charging cable, 1 used travel pouch and 1 presentation case. No detangling comb, and no paddle brush were sent. I reached out to customer service via email and was sent an email stating that "due to the high volume and precautionary measures, their response will be delayed."I also called a number I found online ************** and there was no response.I would like to get exactly what I paid for: A new Dyson Corrale Straightener Vinca Blue Rose ******* Edition which is to include 1 Dyson Corrale Straightener, 1 Dyson Corrale Travel Dock, 1 Magnetic 360 charging cable, 1 travel pouch, 1 detangling comb, 1 paddle brush and 1 presentation case. If a brand new item with all the advertised items are not available, a demand a full refund. I uploaded the advertisement, receipt, and images of the used items.

    Business Response

    Date: 05/22/2024

    Dear *******,


    Firstly, we apologize for the inconvenience. Customer satisfaction is our top priority, and it is unacceptable that you received an item in unsatisfactory condition. The email you received is an automatic response. After receiving your email on May 20, 2024, at 8:10 PM CT, we responded on May 21, 2024, at 6:28 AM CT. We requested the serial number of the item to determine where the issue occurred so we can prevent it in the future. We also offered to send a prepaid return label, along with the option of either a replacement or a full refund . We are committed to resolving this issue promptly. Please let us know your preferred resolution.

    Pexbo LLC

    Customer Answer

    Date: 05/26/2024

    I have reviewed the business response and accept this resolution. 

    The serial number is ***************.


    After careful consideration, I want a full refund as I am not sure that the business can replace with a brand new item with the extra Items promised (a paddle brush and a comb). As you can see in the images attached, I don't think they ever intended to send the other items as I only received one box which was small enough to contain the main package only. The extra items that they advertised would have not fit in the same box they sent. 

  • Initial Complaint

    Date:06/30/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 26 Jun 23 I order and set up approved payment thru their shop (affirm) installments for NETGEAR Nighthawk Cable Modem with Built-in WiFi 6 Router (CAX80) 1 from Pexbo. I was able to get a valid coupon which lower the price. They took the first payment and sent shipping status. *** tracking number: 1Z81Y7800392566662 I checked on 28 with *** and the status was Shipment Canceled. I contact PEXBO and they claimed (See uploads) *** lost it and they would file a claim against them. I talked with *** and they researched finding they never received it and the Shipper Cancelled it and the recording plus case number they gave due false allegation is case # C-**********, phone ************. Calling Pexbo they said their warehouse said so and asked them to resend it. They said we will refund which I denied and they did anyway then raise the price up $100+. And They said they raised it because they had no more. However, at the site they were selling them at the raised price but would not honor my order unless I paid the gouged-up price. Their defamation of *** and raising the price to force more money from me is unethical and they still are making excuses about i , trying to get more money out of me. When my status was shown as FULFILLMENT STATUS TOTAL #**** June 26, 2023 Paid Fulfilled $400.99 USD. I asked them to honor their ABOUT US website claim saying Our Mission: To deliver not just a product, but happiness to every door along with trust and sincerity. and Our Vision To become the worlds best shopping experience. Headquarters: ******************************************************************, Location 2: **************************** *********************, ** *****. Netgear, amazon, Best Buy etc. still selling at $499. The end of coupon is 30 June which they are pushing to dishonor avoiding correcting the issues and expediting my refund overnight. Even if they were out, they could have done a backorder, but again they had more which I was able to put in my cart and see how many sold in hours. See Uploads.

    Business Response

    Date: 11/17/2023

    We sincerely apologize for the inconvenience you encountered on our website. This falls short of the level of service we aspire to provide our customers. After a thorough investigation, we have implemented corrective measures. We take full accountability for the issue, which stemmed from a gap in the training of our customer service representatives. Remedial actions have been taken to better educate our team, ensuring improved interactions with our valued customers. Our commitment is to deliver the highest standard of service to you. As an expression of goodwill, we'd like to offer you a $100 coupon for your use on our website. We look forward to serving you. Thank you.

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