Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Passports and Visas

Passport & Visa Express

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Passports and Visas.

Reviews

This profile includes reviews for Passport & Visa Express's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Passport & Visa Express has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Passport & Visa Express

      850 Central Pkwy E STE 155 Plano, TX 75074-5553

    • Passport & Visa Express

      900 E Park Blvd STE 130 Plano, TX 75074-8847

    Customer Review Ratings

    1/5 stars

    Average of 1 Customer Review

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromMichael S.

      Date: 06/01/2023

      1 star

      Michael S.

      Date: 06/01/2023

      It's a scam if you're needing a regular passport. All he did was provide false information to make me fill out a new passport application and schedule an appointment to a county clerk (which isn't necessary) and I had to pay $100. When the business claims it's in the agreement, I'd like him to provide the agreement online so people can read through it before they waste their time going their to hear their misinformation. Please don't make the same mistake I did and look up Passport Application online to get the correct info and save your time and money.

      Passport & Visa Express

      Date: 06/02/2023

      Thank you, Mr *********; for taking the time to write this note.
      As you are aware, we went thru all fees and charges before we stated any service. You had complete option to not use the service.
      It is disingenuous for you after the service has been performed exactly as explained at the beginning.
      Thousands of customers do not feel it is a scam and are very happy. We save you time, hassle and headache in getting your passport.
      Thank you again.

      Michael S.

      Date: 06/02/2023

      He claims we went over the service offered but he never mentioned offering false information as a service or provided info on the specifics until after he had the check and contract. I made a mistake but this place is still a scam and their “services” are unnecessary if you have internet access

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.