Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past 2 months I have been trying to get a supervisor from taocheck to call me. Every single time I call every single day multiple times a day they always say they are in a meeting. I had Copays for doctors appointments so I was trying to pull from my check to pay the copay. I called in on days I had doctors appointments when I needed my copay done. I asked every single agent if I should cancel my appointment or if it would be ready for me to pull from my check by the time I had my appointment. They all said it would be ready by the time of my appointment. I had to cancel my doctors appointment at the last minute because they lied to me by not having it ready when my appointment time came around. I called 4 to 5 hours before my appointment. I have tried over and over again to get a supervisor to call me back so I can file a complaint since everyone has told me that is the only way to file complaints with tapcheck. Not once have I gotten a call back. I warned them that I was filing a report with the BBB and going to be filing a lawsuit against them. Not a single agent has helped me in this process. I know for a fact that they have a supervisor who is always available when someone needs help. They have been ignoring this. Not only that they have been double taking money out of my paychecks and only giving me half. Yesterday I pulled $91.00 from my check yet they have it as I had 2 transactions of $91.00. Only one came into my account. At this point this company is stealing miney from me and they think they can get away with it.

  Business Response

  Date: 05/30/2025

  Hi *******, 
  Thank you for bringing your concerns to our attention. We understand how important timely access to your earned wages is and appreciate the opportunity to support you.
  We want to assure you that your concerns have not been ignored. Our team strives to provide prompt and helpful assistance, and while we regret any delays or miscommunication, our goal is always to resolve matters as quickly and thoroughly as possible.

  Our team has reviewed your case, and it appears there was a brief technical issue that caused some confusion. We're pleased to share that this has since been resolved. A member of our leadership team has also connected with you directly to explain the situation and ensure you received the appropriate support.

  Additionally, we are continuing to review your account to address any remaining concerns. We appreciate your patience and the opportunity to ensure everything is fully resolved.
  If you have any additional questions or need further support, please dont hesitate to reach out, were here to help.
  

  Sincerely,
  Tapcheck

• Initial Complaint

  Date:05/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tapcheck took $360 out of two different paychecks back to back when it was only supposed to be one .On the app It shows the date of May 5th for the $360 I withdrew from my paycheck.This one is accurate and shows on my bank statement and paystub .On the Tapcheck app it shows my paycheck for May 11th is $0 transferred.This is accurate because I didnt transfer any money from Tapcheck on that pay period.However, my employer deposited my money and it was almost $400 shorts .They stated an additional $360 was taken from the May 11th even though I did it for the May 5th check ONLY .It shows accurate on the app but my employer said Tapcheck has already taken $360 and there is nothing they can do about it.I have deposit history on my debit card that $360 was only taken from my May 5th check and $0 from my May 11th check.I emailed and called and said it would be resolved but have received no answer.I need my $360 ASAP or this matter will be taken to court because this is stealing and fraud!

  Business Response

  Date: 05/16/2025

  Hi Daijah, 
  Thank you for taking the time to share your concerns. We understand how important it is for your pay and transfer history to reflect accurately, and were truly sorry for any confusion or frustration this situation may have caused.
  We want to assure you that our team has been actively working on your case. Weve reviewed the information available on our end and have also been in contact with your employer to investigate this matter thoroughly. Our goal is to ensure transparency and accuracy every step of the way.
  
  Please note that Tapcheck does not have the ability to remove or adjust funds from your paycheck directly. Any deductions are reflected on your paystub and are managed through your employers payroll process. That said, we are committed to supporting you and your employer to ensure it is addressed and corrected properly.
  
  You will be receiving a follow-up with updated information shortly, and our team remains available to continue assisting until this is fully resolved. We greatly appreciate your patience and the opportunity to make this right.
  
  Sincerely,
  Tapcheck Support 

  Customer Answer

  Date: 05/16/2025

  I am rejecting this response because:   I cant get a response from my employer ***************** regarding what yall discussed.I have no updates from anybody regarding a refund.Payroll and ******* have not responded to me regarding this issues and its been 7 days even though Tapcheck said they communicated with *******.

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tapcheck is stealing money from people I took out a paycheck loan on 04/10/2025 for $61.00 it says the money went threw when I spent 45 dollars of it went to buy something again and it said I had 0 balance so I looked into my transactions and seen I spent only ***************************************************************** stuff that has nothing to do with anything then on 04/18/25 took out another loan for $41 dollars only 23 was sent to me when it was supposed to be 41 it said **************************************************************************************************** transactions history and it did not say the something from the transactions history on the app she wasn't helpful kept trying to change the subject when I went to look at the history again there is no transactions for 04/10 but I have a screen shot of it saying one thing one day and the next day it was gone THEY ARE STEALING MONEY HOW MUCH HAVE THEY TOOK ALREADY AND PEOPLE DIDNT NOTICE AND ITS JUST OK CAUSE I STILL HAVE TO PAY BACK THE MONEY EVEN THOUGH I NEVER RECEIVED THE FULL AMOUNT THEY SCAM PEOPLE AND JUST GIVE YOU THE RUN AROUND BEWARE OF TAPCHECK

  Business Response

  Date: 05/06/2025

  Hi *******,
  Thank you for sharing your concerns. We want to assure you that Tapcheck does not have access to remove or withhold funds from user accounts.
  Our team has reviewed your account and confirmed with our payment partner that the transactions you referenced were successfully delivered to the card on file. Once funds are transmitted, any further discrepancies must be investigated directly with the card issuer or financial institution, as Tapcheck is unable to retrieve or alter those transactions.
  Weve also reached out to you via email with additional details and are happy to continue assisting. Please dont hesitate to reply to our message so we can support you through this process.
  Sincerely,
  Tapcheck

  Business Response

  Date: 05/06/2025

  Hi *******,
  Thank you for sharing your concerns. We want to assure you that Tapcheck does not have access to remove or withhold funds from user accounts.
  Our team has reviewed your account and confirmed with our payment partner that the transactions you referenced were successfully delivered to the card on file. Once funds are transmitted, any further discrepancies must be investigated directly with the card issuer or financial institution, as Tapcheck is unable to retrieve or alter those transactions.
  Weve also reached out to you via email with additional details and are happy to continue assisting. Please dont hesitate to reply to our message so we can support you through this process.
  Sincerely,
  Tapcheck

• Initial Complaint

  Date:04/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tapcheck offers a service to advance your paycheck earnings 30 minutes after clockout. The last time i had an issue with updating was a month ago when i had to access for 7 days. I now again have no updated balance and no one will contact me. They are frauds!

  Business Response

  Date: 04/25/2025

  Hi *******, 
  Thank you for sharing your feedback. Were committed to providing a reliable and helpful experience for all Tapcheck users, and were glad we had the opportunity to assist you. While there can occasionally be brief delays due to connectivity issues with timekeeping systems, our team works as quickly as possible to investigate and resolve these situations. In your case, we addressed this as promptly as possible and responded to your inquiries to ensure you had the support you needed. Were always here to help and are happy to continue assisting with anything you may need.
  
  Thank you! 

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the February 9th 2025 I accidentally deactivated my Tapcheck account...I called to have account reactivate.. my account was then activated, after the activations happened I asked Tapcheck if they could REMOVE my old employer and add the NEW employer....I was asked to hold on Tapcheck then tells me they have to put an order in to the Tech Team because Tapcheck wouldn't take NEW employer info do to something been wrong with my social security number.....I called back and asked was the issue rectified, so they tried ago now it's not my social it my NAME now....long story short I can't access any funds for almost a week...Two Tapcheck call **** assured me the problem would be fixed in a day that day has come and gone now goin close to a week still getting the run around management is not available supervisor not available.... totally unprofessional and a huge inconvenience now they stated it had to wait until the pay period is over to switch pay period was over Saturday night now it's Tuesday morning still no money I've been without pay for goin on a week and 2 days all I get is the run around then they want to charge ppl **** near $5 to obtain money early but when they f-up on there end it's cricket... problem start on 2-9-2025 today is 2-18-2025 STILL NO FUNDS NOTHING

  Business Response

  Date: 02/19/2025

  Hi Thomese, 
  
  Thank you for reaching out and sharing your experience. We understand how important timely access to your funds is, and we sincerely apologize for the delays you encountered. At times, certain account updates may require additional troubleshooting, which can take longer than expected. Our team has been in contact via email and has also left a voicemail to inform you that this has now been resolved. Were happy to see that you were able to access your early funds today.

  Please know that our team works diligently to assist as quickly as possible, as we truly want to ensure you can fully benefit from our service. If you have any additional questions or concerns, we encourage you to reply to our email so we can assist further. If you havent seen our message, please check your spam or junk folder to ensure it wasnt redirected.

  We appreciate your patience and the opportunity to support you. Please dont hesitate to reach out if theres anything else we can do for you!
  

  Best,
  The Tapcheck Team

• Initial Complaint

  Date:12/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dec. 14, 2024 put in for a transfer for $85 from my payroll dated 12/24/24.Tapcheck used a debit card ending in 07 that is no longer valid. I told them to use the debit card ending in 02 after seeing they used an account that is no longer open. The debit card ending in 07 was used when I had been previously employed with the same company. I had to reapply in which I told them It would not let me remove the invalid card. I am now employed with the same company again and was instructed to put in current debit account number. After calling them 3 times they said they cannot get money back from wherever it is. I never received it and it is showing on their record that it is being processed for 12/17, yet they say I received it. Gave me no information where it was sent. Meanwhile it is being deducted from my payroll check for 12/24/24. I want the money paid to me or removed from deducting it from my payroll. The last call to them I was told they removed the invalid card. They told me from the beginning it could not be removed and when I put in the new one then it would be. I had trouble opening the new account with them so my employer PitterPatter/Homeinstead (******* *****) reached out to them and got no response. She told me they will not talk with her about my account. They refuse to give me my money since they said it was deposited to me. How can that be when no account with that debit card exist. Like I said already it is not showing deposited/ completed like my last two transfers which the correct debit card number was used. My hands are tied and not getting any help from them. Thank you for your help and looking into this matter.

  Business Response

  Date: 01/02/2025

  Dear *****, 
  
  Thank you for bringing this matter to our attention. We deeply understand your frustration and sincerely apologize for the inconvenience caused.
  
  To clarify, Tapcheck does not select or manage which account funds are sent to. When you initiated the transfer request via the Tapcheck mobile application, the system automatically used the bank account information that was saved in your profile at the time. The account details, including the debit card or bank information, are provided and must be confirmed during setup or transfer requests.
  
  For the transfer in question, the Next Day transfer option was selected. This option requires that funds be sent via a bank account and routing number rather than just a debit card. The funds were sent to the bank account associated with your profile at the time of the request. Additionally, we see that this account had been successfully used for transfers in the past. Regretfully, while you mentioned this account is no longer active, the funds were successfully deposited into that account. For your security, we are unable to obtain any further access to retrieve funds from that account. 
  
  Our team has been in communication and provided the bank name and transaction details necessary for you to address this with the financial institution. They will be best equipped to assist you in recovering these funds. Were pleased to see that transfers to your updated account have since been processed successfully to the new account.
  
  If you need further support or have additional questions, please dont hesitate to reply to our previous emails or reach out directly to our team at *********************************** Were here to assist and ensure you continue to benefit from the service.
  
  Thank you for your understanding,
  
  The Tapcheck Team

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Tapcheck as a one use as I was transitioning to another agency. I only used $200. On 4-14-23 when I received my Tapcheck deducted the $200 which was suppose to happen. My employer didn’t send in the rest of my hours which resulted me getting another check that same day, Tapcheck took an additional $200 out of my check which was not suppose to happen, they already had received their $200. I have sent numerous emails, spoke on chat did receive a phone call and which they left a message saying they saw the error was going to verify with my employer to get this resolved, he asked me to call back or to respond to the email, I’ve tried calling you never can speak with anyone they tell you leave a message and someone will respond back I have to hear a thing and my employer says no one has contacted them. $200 may not sound like a lot but it is when you’re a single mom with 3 kids. I’ve been trying to get this resolved but now I’m getting very frustrated.

  Business Response

  Date: 08/27/2024

  Hi ******,
  We sincerely apologize for the delay in responding to your concern. We have been working to improve these processes. After looking into this issue, it appears that the refund should have been processed by the employer and the payroll provider. We did communicate this, but unfortunately, we were not informed whether it was resolved. We apologize for any inconvenience this may have caused, and we hope the matter has since been addressed. Your feedback is invaluable to us as we continue to enhance our products and services. Thank you for your understanding.

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tapcheck is literally taking more money than I advanced they owe me almost 500. Dollars I have solid proof of this and they will not fix it.they are literally stealing my money.

  Business Response

  Date: 08/29/2024

  Hi Charon, 
  Thank you for bringing this to our attention. We understand your concerns regarding the deductions from your paycheck, and we want to clarify any confusion around the pay cycles and withdrawals. It looks like one of our agents has walked through the deductions with you, but to ensure everything is clear, another agent will be reaching out to provide further explanation and assist you with any additional questions or concerns. Were here to help resolve this for you.
  

  If you believe your account was accessed incorrectly, we take that very seriously and are happy to begin a fraud investigation. In such cases, a police report will be required to proceed with the investigation. Were committed to ensuring that your account is handled correctly and appreciate your patience as we work to clarify this matter. Please expect to hear from one of our agents soon. Thank you for your understanding.

• Initial Complaint

  Date:04/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was a deduction error on my 4-19-24 paycheck and I am being given the run around on getting a resolution. Tapcheck should have taken just ****** but took ******. Three transactions were cancelled due to their website timing out and I have included proof showing the cancellation. I have called 7 different times now, most recently speaking to *****, supervisor of agent ****** who took my first call on 4-19-2024. ****** sent me an email with a link to upload my proof. I have done this. 7 phone calls later each promising a follow up, with failure to do so, I have no resolution and they have failed to refund my money.

  Business Response

  Date: 08/29/2024

  Hi ****, thank you for sharing your experience with us, we sincerely apologize for the delay and difficulties you faced a few months ago regarding the deduction error on your paycheck. Were glad to hear that the issue was eventually resolved to your satisfaction. Since then, weve been working diligently to improve our processes and reduce the timeframes for resolving such issues. Your feedback has been instrumental in helping us identify areas where we needed to enhance our service. Were committed to providing a smoother, more efficient experience for all our clients, and we hope that any future interactions with us reflect these improvements. Thank you again for your patience and for giving us the opportunity to make things right. We appreciate your understanding and continued trust in our service.